Dead spots on CR200

It would be helpful to know serial numbers in order to assess the likelihood of eventual failure of a unit.

They have updated their notification with the following:

"We have already sent an email communication to our customer’s that have a registered CR200 that are within this manufacturing period.

If you have a registered CR200 but did not receive an email notification then your CR200 does not fall within the identified manufacturing period."
.[indent] Although I am now confused. I did get an email, as quoted by Funnybuckles above. Is this the email that indicates I have a CR200 within the dud range, or was there a more specific email, which I didn't receive, identifying a particular CR200 with the
extended warranty?

[/indent]OK, scrub that last paragraph. 😮 I read the letter more carefully. I have the email, so I do have one of the affected units.

If you have a registered CR200 but did not receive an email notification then your CR200 does not fall within the identified manufacturing period."


I haven't had the e-mail, so either my anti-spam defences ate it or I'm in the clear; hopefully the latter.

You would think that it would be in their self interest to publish the serial number range, or at least provide a web page where one could enter a serial number and get a verdict.

Who feels ready now to go out and buy a new CR200 with the knowledge that there is a blighted batch floating out there somewhere? A CR200 here costs the equivalent of $US540. I would be expecting a device that lasted beyond two years for that, so a one year extension to the warranty is a poor deal IMO.

I have had one fail already, and if screen fails in an important area it is an immediate brick.

Is there any assurance that the dud units have been completely cleared out of the wholesale and retails chains? In all countries?

Without a list, or facility such as above, how can we be sure?

I'm a bit concerned by this.

I purchased mine in August last year but have only just started using it. :o

Does it degrade with use or over time?

If Sonos know that a particular batch are faulty they should recall the batch not just increase the warranty by 1 year. Knowing my luck it will fail just outside warranty.

Hi

I purchased 2 controllers in Aug '09.

The one I use 99% of the time developed the problem after approx 8-10 months.

Sonos swapped it no fuss.

I now have moved my other one downstairs as I use it the most - hopefully if this is also faulty it will present itself sooner rather than later.

The serial no. 000000000

I don't know if this info will be removed by the moderator but I hope it helps?

Cheers

Edit: In the interest of privacy, I removed the serial number. Unfortunately, I cannot remove the serial number from any search engine caches that may have already scraped the forums. --buzz

FB

Wow now I am confused, my controller had this screen fault and was replaced last week. I have just received the e-mail about the extended guarantee. It seems from what I am reading that only people with controllers in a certain batch got this e-mail. So does this refer to my old CR200 or does it refer to the new one they have just sent me?

By the way, I did return the controller and the power supply, I got a new controller and power supply back, but the e-mail was confusing about that.

Important information for Sonos customers


Dear Valued Sonos Customer,

We have recently discovered a potential issue with a small number of Sonos Controller 200s (CR200) manufactured within a specific period. As a registered owner of one of these controllers, we wanted to let you know right away and inform you of our decision to extend your warranty.



Okay Guys, work this one out then. My first CR200 purchased in January of this year, developed this fault after a few months. Presumably I had one of the aforementioned "small number".

Sonos replaced it. The second CR200, developed the fault, again several months later. Presumably I had been sent a second one of the "small number"

Sonos replaced it. I have today, received the email from Sonos, detailing the extended warranty. So it looks like I may have in my possession, a THIRD one of the "small number".

Rest assured, good service or not from Sonos, if this one develops the fault, I will be less than pleased.

Can we have clarification from Sonos on this?

I received an e-mail, was this sent to all CR200 owners or just ones with controllers with certain serial numbers?

If it was just for potentially affected controllers, why do you not do a replacement program?

I for one am concerned that my controller might develop a problem just after the (albeit extended) warranty expires! Can I ask for a non-affected replacement unit rather than wait for a failure?

I received an e-mail, was this sent to all CR200 owners or just ones with controllers with certain serial numbers?

[COLOR="Blue"]-> As mentioned in the top level announcement, the email was sent to specific registered CR200 owners.

http://forums.sonos.com/announcement.php?f=12


If you have a registered CR200 that falls within the identified manufacturing period then you should have received an email notification of the extended warranty[/color]


If it was just for potentially affected controllers, why do you not do a replacement program?

[COLOR="Blue"]->If your CR200 is functioning normally then no action is required on your part. If you have a failure please contact our Support team to verify the failure for replacement.[/color]

I for one am concerned that my controller might develop a problem just after the (albeit extended) warranty expires! Can I ask for a non-affected replacement unit rather than wait for a failure?

[COLOR="Blue"]-> If you have a registered CR200 that falls within the manufacturing period specified then you are currently covered under the extended warranty. We will continue to monitor the issue going forward and address it if it persists. Although the data that we currently have indicates the extended warranty will protect your investment.[/color]

Thanks for the reply, sorry if I overlooked some of the plainly available info, I know how annoying that is :)

Fingers crossed mine either dies sooner or not at all!