Dead spots on CR200

Me too - had mine replaced about a month ago. Support line didn't ask many questions, got the sense it was a recognised problem. RMA very quick and efficient. New one fine so far. Looks like there have been quite a few though!

fleckers

Hello

Received my replacement CR200 today

I see I need an Electronic returns label?

Do sonos email that out seperately?

I don't appear to have a prepaid label in any of my correspondance.

Anyone shed any light on this?

Regards

FB

Hi funnybuckles,

I sent a note to our RMA department to respond to your RMA. They should respond with you shortly.

Thanks for your patience!
Dave C
Sonos Support

Thanks David

I have rec'd the email again as below:






Dear Customer

Your returns request for the following item has been authorised.

RMA(Returns Materials Authorisation) Number: XXXXXX
Item Code: SNSCR200UK1
Item Description: Sonos Controller CR200 with Cradle
Serial Number: XXXXXXXXXXXX

Please return your faulty item (ONLY ITEM MENTIONED ABOVE) to the address below for replacement:

Computers Unlimited
The Distribution Centre
Unit 6A Handley Page Way
Old Parkbury Lane
Colney Street
St Albans
AL2 2DQ
United Kingdom

The above item(s) will be collected at our cost.

To arrange collection, please contact our courier Citylink on 01442242444 quoting the following details:

Account Number: XXXXXX
Company Name: Computers Unlimited
RMA Number: XXXXXX

Terms of this return:

All items are securely packed.
Where items are small or likely to sustain damage in transit, they should be placed in appropriate protective outer packaging.
The RMA(identified in the subject line) reference must be prominently displayed on the outside of all packaging, but should not damage or mark the original packaging.
Any items not displaying an RMA number will be returned to sender.




This doesn't look like a returns label to me??!

Am I going mad?

Hello,

I have edited your post to remove the order and serial number information. Please follow the instructions provided in the email to contact the company that will pick up the product.

To arrange collection, please contact our courier Citylink on 01442242444 quoting the following details:

Account Number: XXXXXX
Company Name: Computers Unlimited
RMA Number: XXXXXX

Thanks Sid

Sonos should fix up their RMA form letter as it is still confusing.

From earlier in this thread:

Sorry for any confusion about which components to return with regards to a CR200 RMA.

You need to only return the CR200 controller itself. Please do not return the cradle or power cord/adaptor.

But the RMA form letter still seems to indicate that the cradle is to be sent into Sonos.

I have rec'd the email again as below:


Dear Customer

Your returns request for the following item has been authorised.

RMA(Returns Materials Authorisation) Number: XXXXXX
Item Code: SNSCR200UK1
Item Description: Sonos Controller CR200 with Cradle
Serial Number: XXXXXXXXXXXX

Please return your faulty item (ONLY ITEM MENTIONED ABOVE) to the address below for replacement:

Important information for Sonos customers


Dear Valued Sonos Customer,

We have recently discovered a potential issue with a small number of Sonos Controller 200s (CR200) manufactured within a specific period. As a registered owner of one of these controllers, we wanted to let you know right away and inform you of our decision to extend your warranty.

Specifically, a single area or areas of the touch screen may be unresponsive to normal touch usage. The reported failure rate, while low, does not meet Sonos quality standards. Therefore, Sonos is extending the product warranty for your Sonos Controller 200 for an additional year at no cost, in the event it fails in this manner.

If your CR200 is functioning normally then no action is required on your part.

If you are experiencing a defective touch screen, simply contact our Customer Service team and they will process your return.

www.sonos.com/support/contact

We apologize for any inconvenience this may cause.

Sincerely,

The Sonos Quality Team

==========================

[Mod] Go here for an updated version of this Sonos announcement

I've just returned my CR200 and got a replacement very quickly. All very painless and testament again to the quality of the customer support Sonos provides.

We have recently discovered a potential issue with a small number of Sonos Controller 200s (CR200) manufactured within a specific period.

It would be helpful to know serial numbers in order to assess the likelihood of eventual failure of a unit.