Dead spots on CR200

You should contact Sonos directly.

I'm having the same problem. It started a few days ago but there are dead spots around the screen. Very annoying and it seems there are quite a lot of people with the same problem.

Should I contact Sonos UK directly to get a replacement or should I go the shop where I bought it?

Thanks for your help.

Phone Sonos on 0808 234 6596

In my experience they're always busy but they will sample your phone number and phone you back - the process from there is pretty straightforward.

The courier picked up my CR200 to return it to base today, so looking forward to getting a replacement.

Cheers,

/g

p.s. not trying to stick the boot into Sonos, but surely all these replacements must be costing a pretty penny!

Sorry for any confusion about which components to return with regards to a CR200 RMA.

You need to only return the CR200 controller itself. Please do not return the cradle or power cord/adaptor.

Doh! Too late! (me reading your reply, I'm not suggesting your reply was tardy) Here's hoping I get the cradle and gubbins back with the replacement!

/g

Same thing happened to me on Thursday evening (in UK). 20 odd days left on warranty. Second fifth of the screen unresponsive. Contacted Sonos (Live Chat, thank you Frank !). Email from Sonos EU first thing Friday, provided credit card details for advance replace, new CR200 delivered 09:30 Monday morning.

Exemplary RMA service.

Well the replacement turned up today (I sent the old unit back two days ago - that's a quick turnaround!).

Naturally being Sonos equipment setup took about a minute, and I'm all up and running again.

An exemplary service experience; thank you Sonos. Here's hoping that the return of these units doesn't dent your bottom line too badly.

Cheers,

/g

Hi
I purchased two cr200's last august(UK).

The one upstairs started playing up approx 6 weeks ago with the same issues as previously posted.

I sent Sonos an email yesterday and they replied today asking for my contact details for a new one to be sent to!

I was astonished that they didn't ask when or where I purchased it, if it had been damaged etc etc.

Then I stumbled onto this thread today that explains everything.

Just waiting for a reply now.

Regards FB

ps my other cr200 is absolutely fine at the moment, as it is clearly a hardware fault is it unreasonable for Sonos to offer a replacement for items out of warranty?

I purchased two cr200's last august(UK).



Is it just me, or are nearly all the posters in this thread in the UK?

/g

My first controller developed this fault a couple of months after purchasing it. Sonos replaced it last March. Now this one has gone the same way. I contacted Sonos last Saturday and the replacement arrived today; just need to send the defective unit back now.

However I did ask them 'if the defective issue with the controllers had been resolved yet'. Their response was "We don't have any information regarding Controller's issues" - em!

Good service anyhow, even if I have probably been given a company line answer.

Similar to other users here- the 2nd line on my touch keyboard "ASDFGHJKL" (and that band, I can't select anything) suddenly appear to have been mineswept, just this morning... Rebooted and Factory reset - no luck.

I brought mine in UK in Feb 2010 and now I live in Copenhagen. Which SONOS support do I contact UK or DK to request a RMA?

Thanks in advance, AT

I recently discovered my CR200 had a dead spot too. I contacted SONOS and I am in the middle of getting a replacement via an RMA.

I discovered my dead spot when I tried to use the CR200 to set up a logon for the new music service, wolfgangsvault. The area on the CR200 where the on screen keyboard appears was dead for a number of the letters I have in my user ID and password. Using the PC controller allows me to access that music service. I feel fortunate that I found the problem with the CR200 when I did. Up to that point I had had no problems using the CR200 for other functions.