Dead spots on CR200

Well here we go again. See my thread on 19th August. Controller number 3 has developed the dreaded dead spot. This time at the bottom of the screen and all in less than one year. Is this a record?

I cannot believe that Sonos keep sending these rubbish devices out, especially when they are aware of them. Prior to receiving the third unit I specifically asked them if the problem had been resolved, only to get the corporate reply 'we are not aware of any problems'. Followed by the two year warranty email - at least that was a big plus for Sonos.

I should have guessed if I got the email I had a suspect unit (why did they send a possible suspect unit out - did they hope it might be okay). Let's hope that when this one is replaced it's from a new better batch.

I can't compete with your record of three, but have just hit two. Sonos very efficiently replaced a faulty CR200 for me back in April but now that unit is playing up. This time it is a large section, the entire top right 3/4 of the screen. I have tried reseting, removing the battery etc. I barely use the thing, I generally listen whilst using my laptop so use the controller on that, so it is definitely not through abuse. I guess I will be calling Sonos again tomorrow and seeing if they can repeat their great customer service.

HI
I have had 2 controllers replaced without quibble due to dead spot in exactly same place each time, it was the line on the screen above the action bar, hardware fault and sonos have extended the warrenty to 24 months from purchase date. Not convinced it has been resolved, have written to CEO asking for assurances but no reply as yet. Just send it back through the right channels and claim a new one if within 2 years of purchase

Yes, I called the Sonos representative in Australia and they said much the same: send it back and they would assess it for re-replacement. They seemed to know about the problem and implied that I must have been unlucky to get a replacement from the same faulty batch, before they know which units were affected.

Now I just have to wait

The new controller arrived promptly, and without dramas.

Having a problem in the first place was annoying, but Sonos certainly looked after me well. Thank you

Have ZP90 & CR200 for 1-1/2 months (maybe longer) and like it a lot. The lower touch sensitive area (lower row-button) doesn't respond well to touch. Many times it needs to be pressed 5, 6, even 10 times before the function will actuate. I try pushing with finger, thumb, sideways, etc. and the lower button isn't working. Help!

-Gregory

Gregory,

See other sufferers in this thread. Your best bet is to contact Sonos Support.

Gregory,

See other sufferers in this thread. Your best bet is to contact Sonos Support.

Thank you. My controller was lazy from the day I started using it. Wouldn't call the lower button area dead, just that it can take between 5 and 10 presses before the selection is activates sometimes. Other times it works ok. Still like Sonos a LOT!!


-Gregory

Hi
As expected the 2nd of my 2 cr200 controllers failed last week

Again the lower part of the screen became unresponsive. It lasted about the same lentgh of time as the first(approx 10months light use)

Sonos have been very efficient in exchanging it with no fuss at all.

So I now have 2 new controllers swapped out within 6months of eachother with the remaining 9months of the extended warranty to expire.

Here's hoping they will last a lot longer than the originals!

ATB

FB

The new controller arrived promptly, and without dramas.

Having a problem in the first place was annoying, but Sonos certainly looked after me well. Thank you
I guess that's good news. I bought mine just 4 months ago, would not have been used more than about 20 or 30 times, as I prefer the 100 controller, and as of yesterday when I was showing off the system to friends, the row above the bottom menu line stopped responding. So no pause, forward or back buttons etc. As all of you, I am not impressed at all, and the fact that I was talking up the quality of sonos products and their reliabilty, I am now felling very let down - even more so reading all these issues. Guess that's what happens when you ship your production into the caves of some Asian country!

Such a shame Sonos.