Dead spots on CR200

How long are you in the UK waiting for the controller to be returned? Been waiting over a week now with no update.

Still no reply from Sonos? Their support on twitter are ignoring me on the issue as well? Is it a conscious effort to ignore it and hope it will go away? For a €350 remote control, I expect better.

OnTheNickel,

Sorry to hear that your CR200 is experiencing issues. Please contact our Tech Support team directly so that we may look into the matter for you.

http://sonos.com/support/contact/Default.aspx?rdr=true&LangType=2057

Sincerely,
Mike

I hate to add a 'me too' to this thread.... but me too. My dead spot is right over the play / pause button and next track button. With the desktop and iPhone controllers it isn't devastating but the CR200 is so much nicer to use. I haven't yet contacted Sonos or my retailer but will do so when I get a chance.

onthenickel

We have the option in the UK of choosing to give our credit card details and get a swap out unit. You then have 14 days to return the original after they ship yours. I have just filled in the form and hope to get the return label early next week. So I am hoping to have one that I can keep using.

Mike

I'm not sure what the options are in Australia but have e-mailed Sonos and am awaiting a reply.

I'm not sure what the options are in Australia but have e-mailed Sonos and am awaiting a reply.

You will probably have to deal with their local distributor here: http://www.playback.com.au/support/

I had a failure. They arranged for me to send it to them, and they couriered one back the day the day they received it.

Add me to the list.....

Screen has got steadily worse over the last couple of weeks and is now very frustrating to use and I'm back to the CR100. I've emailed Sonos support.

To update this for the benefit of the UK guys, I had an immediate reply from Sonos once open for business and was provided with details of where and how to ship the faulty unit. As the distribution centre was only 5 miles away, my wife took it along in person and within 5 minutes was provided with a brand new CR200.

Now that is service. Thanks Sonos.

I only hope now that the new device remains faithfully functional long after the warranty has expired.

I'm also in the UK but not such an express experience for me. Once I had reported the issue Sonos support immediately sent me back the rma details but after that the delay kicked in... I delivered the cr200 to UPS on 13th March and the replacement arrived 9th April. Looking at the UPS tracking data it spent roughly half the time in UPS, half at Sonos in Germany.

By way of advice: I didn't order a replacement unit giving my credit card details - if I had known it would take this long I would have done so.

My wife dropped my broken CR200 into the original retailer on Monday. They say a new one will be sent to me once they have returned it to Sonos in Melbourne.

I hate to add a 'me too' to this thread.... but me too. My dead spot is right over the play / pause button and next track button. ..and me too. It's when I try to scroll on the list of artists, it freezes at E and jumps around.

What is the quick way to recalibrate the screen? I think it may be that it simply isn't tracking the finger positions correctly. A factory reset doesn't do this, but I'd like to try it before I go through the RMA route.