Dead spots on CR200

Based on my experience and others, it does seem that there is an inherent design or manufacturing flaw with the touchscreen.

I hope not. Do you ever clean the screen with anything? Maybe the seals are less than perfect?

Same problem here, the strip just above the Music Menu/Queue strip is not responding. It means I can't choose all zones, use the bottom row of the keyboard etc. Very annoying.

Similar timeframe too, I bought my system in early January.

For a component that costs €350, this is not really good enough and putting me off expanding.

Maybe it's time someone from Sonos responded?

I am wondering if I can "downgrade" to a CR100...

I know what you mean, but this is not the answer. If there is a problem with the CR200 then it needs to be fixed by Sonos and replaced where necessary.

I've jumped through the hoops - over the space of three or four updates - and my controller is being collected on Monday. There was no mention of a replacement being sent just it was going back for "repair/replacement". Anybody know how long I can expect to wait or should I demand a replacement now?

I started having problems at the top right hand corner of the cr200. Emailed support who quickly provided the rma details. A couple of days later and the problem had spread to virtually the whole screen, rendering the controller completely unusable.

I delivered the offending unit to UPS 2 weeks ago today and have heard nothing since. Emailed returns dept early Thursday morning and still nothing.

Not impressed with the poor build quality of such an expensive item or the response of the returns department. Shame as the cr200 is a pleasure to use - but it will be another Touch for me next time.

Anybody know how long I can expect to wait or should I demand a replacement now?


I may be wrong, but I think it depends on where you are. I think US customers can offer a credit card number as security, and will get a replacement controller sent out before they send theirs back. UK customers get an RMA number once they have exhausted all other possible remedies, and need to send their defective unit back before Sonos dispatches a replacement. Despite UPS execrable performance, turn-around can be quite quick - within the fortnight, I seem to remember.

I delivered the offending unit to UPS 2 weeks ago today and have heard nothing since. Emailed returns dept early Thursday morning and still nothing.

UPS seems to me to be the weakest link, at least if you are a UK customer. Worth tracking the prgress of your return via their website (if it works ;))

T

UK customers get an RMA number once they have exhausted all other possible remedies, and need to send their defective unit back before Sonos dispatches a replacement.
T

Not quite right. I telephoned Sonos after I was given an RMA number via email and simply gave them my credit card number. They authorised a replacement straight away. I still used my defective controller until the new one arrived (about four days I think) and then used the packaging it came in to send my faulty CR200 back via UPS.

But I agree with others, this problem should not have happened considering the cost of the remote.

Perhaps someone from Sonos may like to comment - I understand they read these forums.

I just received my new CR200 yesterday, and so far it is working perfectly. I became aware of the touch screen problem last night when an acquaintance spoke of have two CR200 controllers that are experiencing misbehaving screens. This concerns me, and I will be watching my new CR200 for any signs of a malfunction. I had planned to sell my CR100, but now I think I should keep it for a while.

Add me to the list.....

Screen has got steadily worse over the last couple of weeks and is now very frustrating to use and I'm back to the CR100. I've emailed Sonos support.

I am having the same problem and got an RMA number yesterday. Website saying that this was not available for my region though (UK). I will call again tomorrow 😢 to try and sort it out. The dead spot is in a very problematic area.

Mike