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fgreig1
Contributor I
November 14, 2009

Dead spots on CR200

  • November 14, 2009
  • 310 replies
  • 108161 views
Hi there,

Since upgrading to 3.1 my cr200 has become unresponsive in certain parts of the scree. For example if i try and adjust the treble in the music equalisation screen I cant move the slider. If I try and slide up and down using the A-Z slider at the RHS of my music index it stutters at E and jumps to M. I have contacted Sonos who suggested that I reset the controller but to know avail. Any ideas?

Frazer
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    310 replies

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    BarryM
    BarryM
    May 16, 2010
    RMA is your only option. It is a hardware failure.
    PaulB59
    Contributor I
    May 16, 2010
    RMA is your only option. It is a hardware failure.Thanks, I'll follow your advice.

    This must be costing SONOS a fair amount to replace all these controllers. I hope they're getting some money back from their suppliers.
    Anonymous
    May 17, 2010
    Unfortunately, a 'me too' post. Purchased at end of February, but started playing up over the weekend (bottom and top sections of the screen).

    Currently in the hands of support.
    jfischetti
    jfischetti
    Avid Contributor I
    May 18, 2010
    I realized that the lower right of my screen was not recognizing touches.

    I purchased my CR200 in August, and Sonos immediately reacted and issued me an RMA.

    I sent my CR200 back and am expecting a new one in the mail this week.

    Thanks Sonos.
    _______ J O H N F I S C H E T T I _________
    brianf67
    Contributor I
    July 7, 2010
    I have emailed Sonos, but would be keen to hear Sonos' comments on this problem in this forum.
    buzz
    buzz
    Grand Maestro
    July 7, 2010
    brianf67,

    These are user forums. Other than suggesting that the user contact SONOS support directly, SONOS does not comment on service related issues.
    Polly Rhythms
    Contributor I
    July 8, 2010
    My CR200 has just developed this problem :(


    The unresponsive area is a band across the screen. It prevents me from selecting the 2nd track on an album. But on all screens the same area of the screen in ineffective.

    Pretty dissapointed to see its a common fault too.

    Can anyone who's had theirs fixed reassure me that it doesn't reoccur ?

    I'm presuming I have to go through support to get this sorted, as I've been browsing the forum and can't find any fixes ?

    Cheers
    Rephlex
    Rephlex
    Avid Contributor I
    July 8, 2010
    My CR200 has just developed this problem :(


    The unresponsive area is a band across the screen. It prevents me from selecting the 2nd track on an album. But on all screens the same area of the screen in ineffective.

    Pretty dissapointed to see its a common fault too.

    Can anyone who's had theirs fixed reassure me that it doesn't reoccur ?

    I'm presuming I have to go through support to get this sorted, as I've been browsing the forum and can't find any fixes ?

    Cheers

    So far, so good with the new one.

    Yes, go through support, the response I had was super-efficient.
    Polly Rhythms
    Contributor I
    July 8, 2010
    yep, very quick. have got a response regarding replacement from support already 🙂 thanks for the reply rephlex
    jake_westmorley
    Lyricist II
    July 15, 2010
    Add me to the list - me too. I bought my CR200 in August 2009, only noticed couple weeks ago that I could no longer type the letter "L". Now the bottom left is acting up as well.
    Sent a mail to Sonos France, got a reply within minutes agreeing I had a defective unit and it will be exchanged. Hopefully I can get a new unit sent before sending the bad one back. Although I do have a CR100 and iPhone as backup...
    My biggest concern is that the new one will eventually also have the same issues...
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