Dead spots on CR200

RMA is your only option. It is a hardware failure.

RMA is your only option. It is a hardware failure.Thanks, I'll follow your advice.

This must be costing SONOS a fair amount to replace all these controllers. I hope they're getting some money back from their suppliers.

Unfortunately, a 'me too' post. Purchased at end of February, but started playing up over the weekend (bottom and top sections of the screen).

Currently in the hands of support.

I realized that the lower right of my screen was not recognizing touches.

I purchased my CR200 in August, and Sonos immediately reacted and issued me an RMA.

I sent my CR200 back and am expecting a new one in the mail this week.

Thanks Sonos.

I have emailed Sonos, but would be keen to hear Sonos' comments on this problem in this forum.

brianf67,

These are user forums. Other than suggesting that the user contact SONOS support directly, SONOS does not comment on service related issues.

My CR200 has just developed this problem :(


The unresponsive area is a band across the screen. It prevents me from selecting the 2nd track on an album. But on all screens the same area of the screen in ineffective.

Pretty dissapointed to see its a common fault too.

Can anyone who's had theirs fixed reassure me that it doesn't reoccur ?

I'm presuming I have to go through support to get this sorted, as I've been browsing the forum and can't find any fixes ?

Cheers

My CR200 has just developed this problem :(


The unresponsive area is a band across the screen. It prevents me from selecting the 2nd track on an album. But on all screens the same area of the screen in ineffective.

Pretty dissapointed to see its a common fault too.

Can anyone who's had theirs fixed reassure me that it doesn't reoccur ?

I'm presuming I have to go through support to get this sorted, as I've been browsing the forum and can't find any fixes ?

Cheers

So far, so good with the new one.

Yes, go through support, the response I had was super-efficient.

yep, very quick. have got a response regarding replacement from support already 🙂 thanks for the reply rephlex

Add me to the list - me too. I bought my CR200 in August 2009, only noticed couple weeks ago that I could no longer type the letter "L". Now the bottom left is acting up as well.
Sent a mail to Sonos France, got a reply within minutes agreeing I had a defective unit and it will be exchanged. Hopefully I can get a new unit sent before sending the bad one back. Although I do have a CR100 and iPhone as backup...
My biggest concern is that the new one will eventually also have the same issues...