Dead spots on CR200

Hi - I too have places on the CR200 that are unresponsive... bottom right and top right of the screen. I have actually had the problem for a few months now, not realising it was so widespread until I found this thread (253 posts in just one thread.. not to mention all those that have issues but don't voice it online). My controller is now well out of warranty.

It's a little unfair that Sonos does not appear to have really fixed the issue, instead seemingly replacing one unit with another that ultimately develops a similar issue.

For a controller that's not cheap this is a pretty poor proposition. I thought highly of Sonos until this issue... and recommended it to all of my friends. However now I really question the company's integrity in not addressing the problem appropriately (i.e. a redesign and recall of faulty units).

In my humble opinion Sonos is operating on borrowed time. I wonder how they will do when a company such as Apple or Google launches a competing product. With issues such as these tainting the view of Sonos reliability / ethics, I for one know where I'll put my money when a competing system is launched.

O.

My controller is now well out of warranty.

Sonos extended the warranty period.

Place a call with them. They may replace the unit.

Sonos extended the warranty period.

Place a call with them. They may replace the unit.

Thanks for the tip. I'll give that a shot. Regretfully I now live overseas so will need to pay for postage back to the USA (no international warranty if purchased in the USA, even though there is an authorised Sonos dealer in my country...) but I guess it's cheaper than buying another unit.

They may allow you to post to your local support company.

They may just need proof of failure. They replace the failed units, not repair them.

It is worth asking.

Had similar issues with regards to living in different country from original purchase - not a big deal with most hardware, but the failure rate on my Sonos kit has been at around 30% of all hardware I've purchased so a major headache. Would be very interested if you have success arranging to return to a local retailer, as I've tried to negotiate this with Sonos before but to not avail, and their service (here is Australia) is woeful.

In case this helps as a datapoint:
I purchased my Sonos gear in Germany and have been living with it in several different countries. Right now in Abu Dhabi - UAE. My CR 200 failed and I inquired with Sonos support as to my dilemma. They simply advised me to send the controller in to their service partner in Hong Kong (apparently the closest one).

A new controller was returned to me free of charge within 3 days.

.. but the failure rate on my Sonos kit has been at around 30% of all hardware I've purchased so a major headache. Would be very interested if you have success arranging to return to a local retailer, as I've tried to negotiate this with Sonos before but to not avail, and their service (here is Australia) is woeful.

I have also had a high failure rate from my Sonos equipment (CR200 multiple times, S5 and two ZP90s also).

Have had nothing but good experiences from Sonos support people in Australia.

I don't think that they would support out of region h/w, as they are probably only remunerated for kit that they sell. If you wanted to arrange out of region support you would probably need to firstly call the support structure in the region which is paid to provide your support.

Hi,

With regards tomwrights comment about service in Australia, while I'm 12 months into massive problems with dropouts on my Sonos network and have been more than somewhat grumpy at times, I have nothing but praise for the service and support provided by Playback Systems in Australia. In fact, in the first stages of the problem, they were far better than the initial direct Sonos support, but the problem has been handed back to Sonos support a few months ago and they too have been very attentive and helpful. For anyone wondering, the problems haven't gone away entirely but performance has improved through various changes we have discussed and implemented. In fact if it wasn't for the standard of support and service I've received over the last year or so (not to mention the time and effort Ratty put in to my initial queries here) I'd be long gone as a customer.

Cheers
Chris

I've had two controllers pack up on me over the last year with both screens developing dead spots. The shop I bought them from offered a full refund which I took over chancing a replacement controller for a third time. Based on the number of people who have reported this problem on these forums it seems quite clear this product is not fit for purpose.

I have a dead spot right where the advance button is. I have tried everything including factory reset. Is there anything to try or just cry ?
thanks