Dead spots on CR200

forum search is your friend.

see: http://forums.sonos.com/showthread.php?t=14761

Hi all,

I have a bit of a strange error on my CR200. All of a sudden, I have had it for just over 2 years, the touch screen seems to have developed a fault.

The bottom right of the screen no longer responds to touch input - everything else works absolutely fine. It is limited to the bottom right as seen when I try to search for things, some of the keys work and the bottom right ones don't!

Can anyone offer any enlightenment as to what I can do?

Many thanks

James

Tingle,

Welcome to the forums.

I regret to say that you're not alone, and I've merged your post which those from the similarly afflicted. You'll need to contact Sonos Support.

Should have searched better first, I didn't imagine it would be a widespread problem! Apologies.

I have just chatted with Sonos live support who have extended my warranty (it was 8 days out of date!) and are sending through RMA details.

Ratty, any idea what happens when your CR200 is well out of warranty? Got mine when they were first released but the dead area is now getting larger and less and less responsive.

Ratty, any idea what happens when your CR200 is well out of warranty?
Sonos probably treats these on a case-by-case basis. Give them a call.

My case is that my 2009 CR200 costs a flat fee of $100 for a refurb unit plus I pay shipping both ways. I like the CR200 since it has one purpose and is faster than 'waiting' for the sonos app to load on other devices, but now I have to determine is speed worth $120.....

I bought 2 CR200 units initially. Both developed screen faults within the warranty period.

The 2 replacements have now developed the same faults - just outside the extended warranty period.

I think it is time to stop mucking about with ad-hoc replacement, Sonos' capacity for which can't be unlimited anyway.

It is clear from the longevity of the problem that this was not just a 'batch fault', even though it may have appeared so in its early years.

This product should have been sorted - if such were technically possible - or swiftly abandoned. If the latter, persons with units developing faults should have been given refunds, not offered replacements.

As I understand it, the legal position in Europe is that there is an expectation of life span for units of a given type, irrespective of manufacturer's warranty. It seems to be about 6 years for a product like this.

I think it may be worth my while pressing for refunds for the 2 units through the UK Small Claims Court. If I am successful, others may care to do the same.

Any thoughts?

Fraser

My CR200 has developed 2 faults. The first is the standard 'dead zone' in the bottom right hand corner.

The second is that every now and then, the controller loses all charge, even when in the cradle. It will often then not recharge for some days. After multiple reseating of the device, it eventually charges up and is ok for a few weeks, when it will happen again.

This is already a replacement for my original CR200 which had the same 'Dead Zone' problem. Sonos were brilliant and replaced the controller without any problems (beyond the 12 month warranty).

Hopefully they will do the same again.

As I suggest above, getting a further replacement isn't the answer to anything. It is clear that these things have a fundamental flaw which is not batch-related.

Given that they are no longer being offered for direct sale, and that the replacements themselves fail, eventually Sonos will run out of replacements. There is nothing 'brilliant' about replacing a faulty unit with another which is hostage to the same fault.

You need to agitate for a refund and use the money to fund a couple of old smartphones to run the software.

Fraser