Dead spots on CR200

Just joined the forum and can now take some comfort in finding out that I am not alone in experiencing CR200 touch screen problems. I am now on my third which has just started playing up after six months. This one was brand new albeit made in sept 10. Now awaiting a reply from Sonus support and looking forward to receiving yet another replacement controller!

Hi all,
As of two nights ago, the bottom row of touch buttons on my controller have stopped working.
If I'm on the "Music" page of the controller the "Clock" "View Queue" and music note icon dont work, but items further up do.
On any page with a back arrow on it, the back arrow works but not any touch buttons to the right of it.

I didn't drop it, or pour anything on it.
I've restarted it.
I can't see any damage to the screen.

Any clues?

shem,

You appear to have been afflicted by the CR200 dead-spot problem. I merged your post with those from other sufferers.

You will need to contact Sonos Support.

thanks, that was very very helpful


Unfortunately I have been told that my warranty is now void due to some previous cosmetic damage (plus I took the device out of the country).

So... any home fix for this issue? (He laughs but secretly hopes)
Seems like I have nothing to loose.
Does anybody know what the problem actually is?

Hi

My cr200 has just began suffering from this. It's 9 months old but I hear they at now discontinued. Anyone know if I have any chance of a new one or even a refund?

Cheers

CMC

My cr200 has just began suffering from this. It's 9 months old but I hear they at now discontinued. Anyone know if I have any chance of a new one or even a refund?
Contact Sonos Support. So long as it's within warranty they should replace or refund.

thanks. Just dropped them an email

Have just tried to contact support via their Europe telephone number, after having problems with my second cr200. The telephone number published on the website has a recorded message along the lines of "the number dialled is not allocated to any of our customers. If you would like to buy this number...."!

I thought I'd try the 'live support' that I used last time, but this option appears to no longer be available.

Unfortunately I've had to resort to the impersonal 'ask a question'.

It seems sonos don't like to have direct dialect with their customers any more. Perhaps their hearing things they don't want to!

Does anybody recall their being an extended warranty on certain batch numbers or cr200's? I'm a bit concerned as I have had my faulty controller for almost 2 years, but it gets very little use.

Oh dear. About to raise a ticket for my TENTH replacement CR200. Another one bites the dust.

Have just tried to contact support via their Europe telephone number, after having problems with my second cr200. The telephone number published on the website has a recorded message along the lines of "the number dialled is not allocated to any of our customers. If you would like to buy this number...."!

It appears that I made a dialling error and dialled +44(0)1803447000 instead of +49(0)1803447000 (coincidently, "01803" is a uk dialling code very familiar to me, hence i got it wrong!).

It's still a shame that the 'live chat' option is no longer available. Nonetheless, my request for an RMA via the 'ask a question' service has been handled very efficiently.