Dead spots on CR200

Anyone else still experiencing problems with the controller?
I've merged your post with this much frequented thread.

Just an update on my dead CR200

I posted to sonos helpline informing them i had done the pre checks, power off, different areas of the screen as this is my third controller yet they still replied asking me to carry these procedures out.

That was on Tuesday, they responded with the auto response and then i replied on Wednesdsay requesting a refund as i have lost confidence in the kit. Even after having chased it up on Friday and requesting a response to that post i as yet have not received anything from SONOS.

My confidence is dropping by the second!

Come on SONOS!

Matt

Update
this morning i recieved an update from SONOS, the standard RMA reply saying that the product is under warranty - at no point in the e-mail did it apologise or reply to my request of a refund. I replied as it stated to in the e-mail asking thme to answer my questions and then i got an error e-mail back saying it had not been processed correctly.

I looged onto the sonos website and replied via the support area.

Lets see what happens next - my guess is nothing,

I will keep you all posted.

Regards

Matthew

While I am pleased that I am not the only one with the same CR200 controller problem, it is truly disappointing that Sonos did not have better quality control on the manufacture of the controllers, given the price. My 1st controller was replaced by the local agent when the bottom screen menu was no longer active. I was told that there was a poor batch of controllers. Now my replacement controller has the same problem. While I will arrange for a replacement I think it would be cheaper just to buy a mobile phone just to use as the controller. Does Sonos plan to phase out the controllers?

Welcome to the forum.

Does Sonos plan to phase out the controllers?

The Control/CR200 has recently been discontinued. It is slated to be dropped from the lineup at the end of the month.

thanks for your reply.
If there is a manufacturing problem with the controller, then Sonos should drop the controller off their Internet shop immediately and arrange for a full refund to customers who have defective controllers. I have emailed the CEO of Sonos about my concerns. It will be interesting to read his reply.

Just to add on, my 3rd controller developed a dead zone today. I'm calling for a new one tomorrow. Sigh.

In addition, I have a zone (one of four) that died several months back for no reason. They were less forgiving with that than they've been with the controllers (each one was replaced free of charge, as I expect the current one will be replaced).

Sonos has great ideas but their hardware leaves a lot to be desired.

The tech was very nice this morning and a fourth controller is on its way. I asked about the controller discontinuation and he said that they are already discontinued. When asked about the next version he said there will not be one. Users will need to use their Andriod, iPhone, etc. from here on out. Apparently Android devices talk directly to the Sonos system, like controllers, while other devices (e.g. iPhone) rely on the wifi network.

I asked what will happen when history repeats itself and my 4th controller develops a dead zone. He said they have an inventory of controllers sufficient to replace defective units for "some time".

Damn I think that's bad news that they aren't going to produce another controller. I believe the Android app is very basic to say the least 😞

Following up on my post of May 4th as I had no response from Sonos support I have posted two further updates to see if I can get any kind of response but it seems they have caught a really bad case of Ostrich syndrome (If I bury my head it means my *** ain't showing) I attach the responses to Sonos support for info. For new readers I have now replaced 4 controllers all from different batches

Customer BBRAW67 via CSS Web 05/20/2012 10:26 PM
XXXXX
Reading the posts on the forum it would appear the problem with the CR200 is much bigger than portrayed by Sonos, confirms my theory this is not related a single batch but to many. Appreciate if you could address my previous e-mail as I am getting nervous re the 4 replacement controllers.

Appreciate your feedback
Customer BBRAW67 via CSS Web 05/17/2012 06:34 PM
XXXXXX
Any feedback on my question re warranty on the replacement CR200 controllers ??
I would also really like some kind of formal response from Sonos on the CR200 failure. This has cost me substantial money personally to facilitate the many change outs of these replacements and so some kind of response from Sonos would be appreciated

Regards