Dead spots on CR200

Same here.

Replacement CR200 arrived yesterday, very good support and fast, too.

But the main damage is done:
My confidence is shaken badly.
After all those reports I downright expect the replacement unit to be faulty.
(First controller was only 6 months old and always handled with care)

And will Sonos be able to honor the extended warranty promise?

After about 1 year of very moderate usage, my cr200 shows the same problem like all the others, the complete bottom row doesn't react to touches !
I just started the RMA procedure, but I was wondering if sonos can't tell us what exactly goes wrong. I'm afraid that these problems will keep ocurring even after the extended warranty period. Maybe it's something you can repair yourself easily, being an electronic diy'er ?

Luckilly i still have an ipad, iphone, ipod touch and an android htc lying around to operate the sonos. 😉

..like all the others.

Sigh..
that's why I'm afraid there won't be enough replacement units left when Sonos decides to stop the production.

If sonos keeps up their good service like they did till now, they will give you a new unit by then (a cr300 ???) ;-)

I personally prefer my ipad & iphone for controlling, but my kids most of the times take the cr200, and because of the large amount of money i paid for it, i hope it won't break down again after my rma will be in place.

Fingers crossed, but still, i hope sonos can give repair details for those who are willing to do the repair themselves if this ever happens again within lets say 5 years, and warranty is out of reach ...

Exactly the same problem here after about nine months of very moderate use except I'm not impressed with the (non) response from Sonos. Problem reported to them on 5th October, have yet to receive any response at all. I guess it will have to be a phone call and a hope that they sort a replacement rather more quickly.

My second unit just failed (1st was replaced less than 6 months ago).

Given that there is clearly a manufacturing failure with this device, it seems unfathomable, that they are a) still selling it and b) have not yet developed a replacement which does not suffer these issues.

Jules

My CR200 that was replaced in january just started to misfunction again! (lowest part of the screen unresponsive).
Sent mail to support let's see if the warranty still applies.
It is very disappointing that replacement units have the same issues as originale ones.
I think that if Sonos did not develop the Apple and Android controllers they would be in a very bad situation with a totally unreliable controller!

Let's see the support feedback.

Anyway, for Christmas I will get a Samsung Galaxy S wifi as secondary controller...

🙂

It is strange that the same people are getting the problem over again. I'm not saying you're doing anything wrong honest 🙂 but it might be worth Sonos looking into why certain people are getting this problem multiple times?

...why certain people are getting this problem multiple times?

Hmm, might be too easy: because everybody will get it eventually, sooner or later?
Maybe some people just didn't notice yet, because they don't use certain functions of the controller?

Hmm, might be too easy: because everybody will get it eventually, sooner or later?

Yes you might be right. It might be that some people are using it a lot more than others and so they break quicker for them.