Dead spots on CR200

I have just recently received my 3rd unit.
The other 2 units were having dead spots as well (starting perfectly, getting worse after some months ....)

Anyway, the support and shipping time was excellent - thank you 🙂

Just received my 3rd unit yesterday too. I hope this one will last longer!
Again, excellent support from Sonos as usual, but really hoping the dead spot issue is definitively solved.

It arrived right on time because before putting the new unit in service I upgraded my system to 3.6 using the old remote and at the end of the process I was asked to click "done" ("Terminé" in French) at the bottom of the screen and this was not possible because the button was in the dead zone. Hard buttons are not operational at this stage so the controller is now stuck in this position and I will return it to Sonos in this shape!

Cheers,
Crilo

My second unit just failed (1st was replaced less than 6 months ago).



I'm in the same position. My replacement unit has stopped responding to touches on the bottom of the creen where "music" and "Done" are.

I'm on my 7th replacement CR200 as of last week

I must say, it seems quite odd that there are so many repeat victims while so many of us have yet to experience this failure at all.

I hope there's not some type of behavior that can induce the failure, since none of us appears to know what that could be, and I'd like to keep the three CR200's I have working. My wife will go to another room to retrieve a 200 rather than pick up a 100 sitting five feet away.

Well I've just received my 6th unit. Let's not pat Sonos on the back too much for their customer service; if they hadn't extended the warranty on the CR200, they may well have been faced with a lot of court cases under the 'Sale of Goods Act'.

This remote is, in my opinion, utter rubbish. I treat all of my equipment with the greatest of care and the last two remotes have hardly been used, since I bought an iPad twelve months ago. Maybe that is the problem, not enough use.

My 6th unit is still in its box, untouched and there it will remain. A total waste of £200.

The fact that Sonos are still sending these units out is also a disgrace. I've had faulty units replaced with faulty units one after the other and when the two year warranty is up, we'll be saying aren't Sonos wonderful for extending the warranty. No, it's rubbish. That's the least they could do and they are still off loading these remotes on to us.

The Sonos system in itself is great. I have four zones and will be adding another two shortly. I show it off to all my friends and regularly sing it's praises but this controller just let's it down and unfortunately let's down Sonos more so.

They, Sonos, need to stop trying to kid us with all this talk of a faulty batch etc etc. Just be trueful with your loyal customers. A bit of honesty goes a long way.

Davy mate I totally understand where you're coming from. I've been lucky so far in that my CR200 which was supposed to be in the "faulty batch" is still OK, but I've been put off buying another CR200 as it's dented my trust in them reading about problems still happening.

The Sonos system in itself is great. I have four zones and will be adding another two shortly. I show it off to all my friends and regularly sing it's praises but this controller just let's it down and unfortunately let's down Sonos more so.

+1

We have 14 zones, 6 CR100s and 2 CR200s. When we got the CR200s my wife was all for replacing a couple of the CR100s as she liked the touch screen. But we held off when the faulty screen issue came to light.

Neither of our bedside CR200s get anything like the use our (wall mounted) CR100s get, but both have failed within the extended warranty period, while the good old CR100s soldier on!

My CR200 failed first (it gets more use) and was quickly replaced by Sonos and the replacement is still fine. My wife's CR200 failed about a month ago and has been returned to Sonos, its replacement is due here anytime.

I hope our replacements last, but I have a niggling worry that they will fail outside of the warranty period as they do not get that much use. Time will tell.

Having bought a CR200 two weeks ago, I am concerned that the problem is not identified or fixed yet. Did SONOS give an official statement that the issue has been identified and corrective action has been taken?

Thanks

hdtvpower
:rolleyes:

Reading these posts are most interesting as I've just been to the Hi Fi shop where I bought my Sonos system to return the CR200 remote yet again.
This is now the second time Ive had to do that.
Bought the system in Jan this year the CR200 developed dead spots in July after very light usage replaced in a couple of weeks via the store no arguments. The new unit again used no more than a few dozen times (located in the bedroom) developed the same fault about 3 weeks ago one row dead now that's spread and all but the top and bottom lines are dead.
I have eight zones controlled via Two CR100s two Ipads and an android phone and with this two CR200.
The CR100s were bought cheap from e bay and work just fine mainly in the hot and steamy bathroom by contrast the CR200 has been subjected to next to no use and just sits in the cradle in the bedroom.
The store gives really good service and quick turnaround but after paying £280 for a dedicated branded controller I expect it to work for years not just 6 months or so.
I was toying with the idea of buying another CR200 for the living room as the design feel and look of the thing is great and is easy for visitors to use but after this no way I would rather buy an additional I pad.
The Sonos system itself is great and is one of the most used of all the gadget purchases I have ever made getting almost constant use.
But it is being let down badly by this piece of badly manufactured crap.