Dead spots on CR200

Non-responsive screens ae a known problem with some batches of CR200 controllers. Contact support, they have a generous return/repair policy on models where the screen becomes unresponsive.

Thats my second CR200 screen just failed, and like you pacman42 I have been told I will have to pay £94.80 for a replacement.
My first one was within it's warranty and I remember being told I would have an extended warranty on the replacement. i will have to track a few emails down to see exactly how long this one has lasted.

I like the CR200 and I don't really want to use my iPhone as my sole controller but as many others have said before me it's an expensive bit of kit which I don't want to have to buy a replacement for every year (if I'm lucky) or so.

This controller is poor and needs to be updated. The Sonos is an absolutely awesome piece of kit but is let down badly by the CR200, does anyone know if there are any plans to replace the controller or at least fix the problem for good?

I own a CR200 and a CR100 and could do with another controller but am holding fire getting another CR200 due to the worry about quality problems with them.

I have just experienced the failure of a CR200 sent to me as a replacement to a CR200 sent as a replacement for my original unit. I am now getting close to the two year period.
So far service has been good, but I've just put in my problem report so we'll see how it goes this time.
However I won't be rushing to buy another CR200 any time soon even though I could possibly use one.

Ken

Just checked back and my replacement controller was ordered in April 2010, I'm sure Sonos gave me some kind of extended warranty so I'll have to try contacting them again, I don't intend to buy a new controller every 18 months

Well reflecting the usual fast good service I already have my RMA for my failing CR200.
It would be good if the replacement is more reliable this time!

Ken

After contacting Sonos again they have told me a replacement CR200 is on it's way for free 😃

Once again my faith in Sonos has been restored and I can't thank them enough for their outstanding customer service.

Only concern I have is that they told me my controller was not in the 'batch' with known problems with the possible dead spots. I'm no rocket scientist but that would suggest to me the problem has not been resolved, I'd love to know if there is still a problem with the Sonos Controller as it is now called.

Anyway I really appreciate the gesture as they didn't have to do that and i'm sure there would be very few companies in the world who would do the same.

Thanks Sonos 😉

After the standard RMA email, I received another email later on saying they were manually processing the RMA and sending a new CR200.
I received the mail earlier this evening saying the replacement had been dispatched. So once again the customer service comes up trumps. Lets just hope this one is OK.
Ken

My new controller arrived today, amazingly fast. The dealings I have had with Sonos are the best customer service I think I've ever recieved from any company.

I just hope this controller lasts. But thanks again Sonos

My new controller arrived today, amazingly fast. The dealings I have had with Sonos are the best customer service I think I've ever recieved from any company.

I just hope this controller lasts. But thanks again Sonos

Agreed, that is very good customer service and they can't be faulted for that. I just wish they were a little more open about the problems that people are still having with the CR200. Are there still problems with it or was it just limited to one batch? Why does it fail for some people and not others? My CR200 was from the batch originally said to have problems but so far (touch wood) I haven't had a problem.