Dead spots on CR200

Mine has just developed the dead spot on the right of the screen and i am awaiting a replacement and then I am to send my old one back.

Does anyone know if the "new" one they send out is a brand new one, or a refubished one?

Also does anyone know if the problem will be fixed in the "new" one they send out?

Really dissapointed at how many people seem to have this problem, and even worse how long this problem has been going on. I really love Sonos and hope my "new" controller will work *fingers crossed*

If BarryM's assertion is correct, then all three of my CR200s ought to be duff! The relevant digits are 05 or 06.

I have certainly noticed that sometimes a little perseverance is needed to make a selection, but they usually work OK without too much trouble.

How can one check for sure whether this apparent stock fault is present or not? At least two of mine will still be within their warranty period.

Sonos have always said that the error rate from the early batches was low, but not low enough to be acceptable. ... Your units may not fail.

Also remember that they extended the warranty a further year for those batches.

An early indication in my two units which failed was that I couldn't power scroll through to end of the alphabet.

Does anyone know if the "new" one they send out is a brand new one, or a refubished one?

The replacement I was sent under warranty was a refubished unit with a serial number from the early "at risk" batch. - It has been working fine since it arrived (last week!).

Sounds like the chances are that all should be OK here. But at least I know what to look out for! The Sonos extended warranty policy on this seems really good, and I suspect most companies send out re-furb'd units in a situation like this. Thanks for the info guys.

Yup - One of my controllers screens just started acting up - same exact symptoms. Oh well, guess I'll need to call them for an RMA

Hi guys,

My original Cr200 bought in Nov 09 failed in April 10. The replacement has just failed. Both times with dead spot problems.

The replacement that's failed seems to be an 05 series. I phoned support last week and was told I'd be receiving a replacement but nothing arrived. I phoned yesterday to be told my controller is not in the faulty batch, there is no extended warranty and it was going to cost £85 for a replacement.

I thought I received an email a while back extending the warranty to 2 years but I cannot locate it. Does anyone know the position?

I must say I'm very disappointed that an expensive piece of kit has only lasted a little over 18 months.

Would appreciate any thoughts or suggestions

Regards,

Peter

pacman42,

Touch base with support again and be sure to mention that the replacement unit has experienced an early issue.

[FONT="Arial"][/font]Yes I agree, they are at least doing the right thing in this regard and that is to be recognised and applauded. However, I am very concerned that th[SIZE="7"][/size]ere are still replacement units being sent out that are no better. I only had mine replaced less than 6 months ago. We are now half way through 2011 - how long has the CR200 been out for?, and yet it would seem there are still faulty units being shipped.

If I thought I could get my money back for it I would go that way and use the money to buy a wireless modem and an iPod touch (good grief though, I never thought I'd have to buy an Apple product just to use my Sonos!).

I ditched my B & O equipment for a Sonos (26/8/2010)- big mistake. After just under one year the two CR200 controllers stopped responding in part of the lower screen section. Replacements are working OK. Why is Sonos selling equipment which, judging by the correspondence, is not fit for purpose? Has anyone spoken to the Trading Standards Authority?
Re Barry M - both units had a YY of 06.

My Sonos Controller (the one formerly known as the Controller 200) has stopped functioning as it should. It's impossible to scroll down on the touch screen, and some of the menu commands don't respond when touched.

For example, on the "System Settings" page, The only commands that respond when pressed are "Music Library Management", "ZonePlayer Settings", and "Bridge Settings" - none of the others work, and when I try and press "Dock Settings" it selects either the item above or the one below. And I can't scroll down to access the other menu items.

I've tried resetting the Controller by removing the battery, but this has no effect. Thus the only way to hear music around the house is via the desktop controller or my iPhone. While this isn't the end of the world in itself, it's driving my wife nuts (she doesn't have an iPhone, and getting her one isn't an economic workaround), so she's threatening to divorce me unless I get it fixed.

Is this problem terminal (for my Controller, of course), or can anyone suggest a fix?

Many thanks.