Dead spots on CR200

You're having some bad luck with the controllers there mate. I wonder if some other electrical or magnetic equipment has an affect on the CR200?

I was wondering the same thing. I think I will have to try it in another spot, which is a pity as it was good where it was.

"... Sonos has continued extremely detailed testing and analysis of all reported and returned CR200s that were suspected to have exhibited a touch panel failure from our customer base. Based on our findings, our original analysis, that only a small number of CR200s were affected from an original manufacturing build, remains true..."

I'm sorry but I don't rate that at all and I find it hard to believe in fact.

..."suspected to have exhibited a touch panel failure"? I love the covering of your arse.

This situation is bullshit. I'm sorry, but I don't know what you pay for them in the States, but out here they are $400 which is just obscene for what that are, let alone the fact that they are completely unreliable and basically Chinese rubbish! I'm now on my 3rd controller! Why can I buy a $25 touch screen phone that works flawlessly, but a $400 Sonos controller can't quite seem to make this happen? It is an absolute disgrace and almost enough for me to ditch the whole system! I don't care how quickly they replace them, it should not have happened in the first place!

I am NOT impressed!!!

If this is still happening then surely it can't just be for a particular batch? Are they still producing flawed ones now then?

If this is still happening then surely it can't just be for a particular batch? Are they still producing flawed ones now then?
This would seem the case JohnG.

I can't belive the number of people here that are making excuses for this rubbish product - everything from the way it's cleaned to the way it's put back in the charger. Good grief, let's use the phone comparison again - they get thrown around everywhere, constantly touched and missed-touched, left in hot cars, kept in pockets, bags etc etc. But remain reliable. So let's cut the making excuses for what is basically a rubbish product that was obviously released onto the market at a premium price (because they could), but was either designed very poorly, or manufuactured with very poor quailty control. Either way, I feel ripped off.

The unfortunate spin off is that on two occasions that I was demonstrating the significant advantages of the Sonos system to friends, the controllers failed - leaving me red-faced and Sonos definitely loosing two potential new customers. (This happened again tonight, which is why I am so annoyed at present!).

Ok, so we purchased 2 CR200s when they first came out and they have worked fine until last week when I tried to add a radio show to the queue.

We had never tried this before and it failed because of a dead spot. The other CR200 worked fine when I tried the same operation.

Emailed Sonos and asked what the process was to get it replaced. Instant reply, return label and they even sent out the replacement before I returned the faulty unit.

Two days after my first email and we have the replacement unit which is working fine so far.

This is great customer service. Things go wrong for every company, it is how they correct it that matters. Sonos score high on this one!!

I still prefer the CR100 to the CR200 but that is another matter.

This is great customer service. Things go wrong for every company, it is how they correct it that matters. Sonos score high on this one!!
Yes I agree, they are at least doing the right thing in this regard and that is to be recognised and applauded. However, I am very concerned that there are still replacement units being sent out that are no better. I only had mine replaced less than 6 months ago. We are now half way through 2011 - how long has the CR200 been out for?, and yet it would seem there are still faulty units being shipped.

If I thought I could get my money back for it I would go that way and use the money to buy a wireless modem and an iPod touch (good grief though, I never thought I'd have to buy an Apple product just to use my Sonos!).

Gave up on the CR200 when mine was replaced for the third time - bought one new and one second hand CR100 and I have got to say I prefer them. Much more robust and cheap as chips now. I love the plethora of hardware buttons - much better.

In the market for more CR100s and will wall mount them around the house.

Cannot seem to get cradles cheap however - they seem to go for half the price of a decent controller.

Gave up on the CR200 when mine was replaced for the third time - bought one new and one second hand CR100 and I have got to say I prefer them.
That may be the way to go then. Thanks ninjabob. Although I suspect there will be very few available second hand in Australia, and I bet units from the US wouldn't work with mine. Does any one know if they would be compatable?

I have over $4500 worth of Sonos equipment and very frustrating that I have to go into my study and turn on my computer just to use it. Sort of defeats the purpose to a large extent.

I have had my unit replaced twice, but the third one has had no problems so far.

See this post for how to find out whether your latest unit is from one of the batches known to have problems: http://forums.sonos.com/showpost.php?p=131021&postcount=127