Dead spots on CR200

Any CR200 issue that is related to a touch panel failure is replaced with a new CR200. The original manufactured CR200 stock has been long since depleted at Sonos.

Then you still have the problem - I had three before giving up and using my Ipad and Ipod Touch. It is an issue you guys really need to get to grips with because it spoils an otherwise excellent system. BTW I really liked the CR200 Controller and it would have been perfect for controlling the Sonos System if it had had a touchscreen of Ipod quality - which at it's price point it should have.

P.S. I gave mine very light use as I had the Apple alternatives - without these alternatives I would have had to sell the system.

No good without a reliable controller!

My unit was replaced a couple of months back and has just failed again (UK). I wouldnt think it's been used more than 15 minutes.

Can't you do something to ensure the replacements supplied in the UK are going to be OK if it is a batch issue......

K

Happy to say that my replacement controller arrived today and works perfectly.

The whole procedure is a credit to Sonos. Well done!

An easy, straightforward transaction, efficiently dealt with, in a timely manner. What more could one ask for? (apart from it not breaking down in the first place thatis :rolleyes:)

Fingers crossed that history doesn't repeat itself.

Happy to say that my replacement controller arrived today and works perfectly.

The whole procedure is a credit to Sonos. Well done!

An easy, straightforward transaction, efficiently dealt with, in a timely manner. What more could one ask for? (apart from it not breaking down in the first place thatis :rolleyes:)

Fingers crossed that history doesn't repeat itself.

Keep both sets of fingers and maybe your toes crossed if my experience and that of others is anything to go by.

My fourth CR200 has just failed.
First CR200 received 25/11/09, failed 14/06/10.
Second (replacement) failed 15/11/10.
Third (replacement) failed 24/01/11.
Fourth (replacement) failed 02/05/11.

Each of the first three units was replaced efficiently, without fuss. Each time I asked for assurances that this hardware fault had been ironed out, my questions were ignored.
Each unit then failed with exactly the same touchscreen problem. Clearly, if there was a bad batch then Sonos would not keep sending out controllers from that batch.
If it is not a bad batch then it can only be a more serious hardware fault which has not been resolved. Why not own up?

Do you still have your recently failed unit?

If you go to its Settings menu, and take the last option ("About My Sonos System").

Have a look at the Controller's serial number.
Using the pattern xx-xx-xx-YY-xx-xx-x

What is the YY value?

I think that the bad batches had yy less than 07.

I have this exact same issue. Certain letters on the on-screen keyboard can't be accessed at all which has pretty much rendered the CR200 unusable. It seems to be focused iin 2 or 3 patches on the screen. I bought it 5 months ago as part of a big multi-room system, and it has been fine until about 3 days ago.

I've emailed tech support so hopefully they'll help resolve it quickly.

Seems weird that this has happened so widely and so simultaneously. Almost like something in software has corrupted them all, but I guess that's not the case.

Jules

Any CR200 issue that is related to a touch panel failure is replaced with a new CR200. The original manufactured CR200 stock has been long since depleted at Sonos.

Recieved a "refurbished" replacement controller yesterday??? I'm pleased with the support process of replacing the controller on such short notice and I am (for the moment) convinced that Sonos did send me a controller without the known problem.

I have just had mine replaced, amazing service. I could select artist on the menu, only above and below. Got my new one today, no probs so far.

Oh well, there goes another one! I've lost track, but think that is number four.

The same problem in roughly the same place (bottom right of the screen).
Strangely there is a patch halfway up the left of the screen that is fine on the select zone screen and indeed most screens but consistently can't be selected on the Zone Grouping screen. I can only select the third zone in my list by pressing against the very edge (and I mean 1mm) of the screen in line with that zone. Bizarre

My serial number is an '07'

As per previous posts, I use the unit infrequently and don't let it get wet or dropped. I have done a reset, factory reset, removed the battery, updated software and anything else I can think of.