Controller constantly wants to update

Perhaps it’s me but the “update” function to enable Sonos 8.3 does not appear to work on my IPad, when opening my existing Sonos app I am prompted to “update” This directs me to the App Store where the latest Sonos app is displayed with an “open” option, when this is selected it seems to take me back to my start point having not updated. I cannot see another option such as “download” is anyone else experiencing this issue?

Need to refresh the screen in App Store by pulling it down.

I had already run an update on a pc. It’s annoying that I have to run the update on all devices linked to my system. Deleting the app and reinstalling it on my iPad fixed the looping problem. Guess that’s what I’ll have to do on my wife’s iPad and iPhone!

Never ceases to amaze me that every time there is an update, I come in here because I am havingproblems and it turns out that hundreds of other people are also having problems.

Hi there, gadfly_hatesthis. Are you still having problems updating? If so, please submit a diagnostic report and reply with the confirmation number it gives at the end. I'll be happy to take a look and advise.

The 2 million without problems don't come here in general.

Never ceases to amaze me that every time there is an update, I come in here because I am havingproblems and it turns out that hundreds of other people are also having problems.

It's no more amazing than going to a hospital and seeing people needing medical attention. It's a support site, people come here for support.

Hi there, gadfly_hatesthis. Are you still having problems updating? If so, please submit a diagnostic report and reply with the confirmation number it gives at the end. I'll be happy to take a look and advise.

I did submit a diagnostic and a ticket, and I was told there was no way to go back to 8.1, which really seems preposterous. I can't think of another technology system, common devices you would find in the consumer's home, where you can't go back to an earlier version of software.

If you don't want updates then you don't have to do them unless you want any of the new functionality. The go back feature is partly due to apple store limitations but also due to the way Sonos updates are made across each speaker so it's not just a simple case of updating the controller. Maybe not ideal but neither is having numerous supported versions of software supported, especially for a smallish company.

I see no reason anyone would ever want 8.1 on their device. 8.3 is a whole lot better.

The 2 million without problems don't come here in general.

You're assuming the logical fallacy that everyone with a Sonos has the same setup I have, uses it the same way, uses technology in their daily lives the same way I do and has the same view of support and usability that I do. You're also proposing that there are two millions Sonos users without problems --- I'd like to know where you get that number. All you're really doing is trolling.

I'm going to assume that most people with a Sonos, from what I've read and considering the price point and market for the Sonos, have no more than a couple speakers at home and no more than a couple controllers to manage. You also have to assume that there are a fair number of people who either don't complain because they don't have time, or they do get rid of their systems and return them.

I have several years and over $1500 invested in the speakers I have, so forgive me for putting in my $0.02. The way Sonos pushes updates and prevents you from settling on a particular release for your whole system, the way they prevent you from making decisions about the SYSTEM YOU OWN and the disruptions it causes to the end user is quite literally ABSURD. Never mind the GUI updates or the feature updates everyone wants, but the inability for me to decide that I want 8.1 on my system and not get locked into 8.3 by accident because I don't care about the new GUI or the new features is entirely counter productive and counter intuitive.