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Railfan
Contributor I
Jan 23, 2018 5:53 PM UTC
Answered

Controller constantly wants to update

I have v 8.3 Sonos Controller on my iPhone. When I go into it, it tells me there is an update. In the past, it would just then update, but now it sends me over to the App Store, where the App Store tells me that I'm up to date and was last updated 3h ago. However, every time I go into the Sonos Controller it says "Sonos update available" with an "Update Now" button that takes me back to the App Store.

How do I get beyond this? Do I have to just ignore it until the next update? Not thrilled with it now wanting to force me to the App Store yet not know if it is updated or not.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Jan 23, 2018 6:42 PM UTC
    If I delete app, won’t that delete all my play lists and setting?
    Playlists, favorites, and settings are all stored on your Sonos players, not the app. You won't lose anything, just make sure you select to connect to an existing system, not a new system. If you pick new, you'll wind up deleting everything and resetting your Sonos players.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    Chris
    Chris
    Lead Maestro
    Feb 1, 2018 1:24 PM UTC
    Why don’t you just stop it from updating in future then. Certainly your right but over the years you have not turned off auto update so must not have been priority for you.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    bockersjv
    bockersjv
    Local Superstar
    Feb 1, 2018 1:31 PM UTC
    Sonos speakers still demand a very high price on ebay, i know as i have been after a cheap Play 3 but they don't go for much less than RRP. That normally indicates that customers are not ditching Sonos is droves and the product remains attractive.

    You don't have to accept updates, as stated above. That option has always been there, but by far the biggest complaint on this forum is people asking for the next update or complaining that it has not appeared, they too threaten to ditch their kit.

    It's annoying when updates get messy (this is still the excpetion rather than the rules though), but as Chris says above, 8.3 is the best app version for quite some time. Once update issues are resolved you should have a stable system with a better, albeit not perfect, UI.
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    Chris
    Chris
    Lead Maestro
    Feb 1, 2018 1:34 PM UTC
    I actually say 8.3 is the best version ever (except for the queue overriding which has been around for some time and not a version 8 issue)
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    gadfly_hatesthis
    Lyricist III
    Feb 2, 2018 1:33 AM UTC
    Why don’t you just stop it from updating in future then. Certainly your right but over the years you have not turned off auto update so must not have been priority for you.

    You completely missed the meat of the argument.

    Stopping updates is something I have done. But add a new controller or a new speaker to the network, and it won't join the network unless you use the latest update. Once you do that, the rest of your network is held hostage until you update EVERYTHING.
    Looking at the roadmap for the last few updates, I don't need most of those things. Everything was just the way I wanted it. Why can't I have controllers on different versions of the same release? It makes no sense and it mars an otherwise very god system.
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    lan1017
    Lyricist I
    Mar 4, 2018 12:22 AM UTC
    So very frustrating! Every time we go to use the speaker it wants an update...it is to the point that we don't use them anymore.
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    Chris
    Chris
    Lead Maestro
    Mar 4, 2018 12:46 AM UTC
    So just go into settings and turn off auto updates. They have been rolling a lot out. We used to only get a couple updates a year ... and of course then people here would complain About lack of updates. Case of never make everyone happy.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Bob and Terry
      Contributor I
      Mar 5, 2018 10:06 AM UTC
      Is there an App in the app store for Mac? I have searched on the iMac, but nothing turns up and now my system will not work from the iMac.
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      Bob and Terry
      Contributor I
      Mar 5, 2018 10:07 AM UTC
      I see no app.
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      bockersjv
      bockersjv
      Local Superstar
      Mar 5, 2018 10:10 AM UTC
      The MAC OS Sonos software can be found here:-
      https://www.sonos.com/en-us/controller-app
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      Bob and Terry
      Contributor I
      Mar 5, 2018 11:02 AM UTC
      Thank you, it seems that this is not acceptable for the vervain of my Mac being 10.9 and I have to load more updates to it to accept the Sonos download - more space used !!!!!! I did call sons and they do not have the previous download available, something to do with smart wi-fi?
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