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Railfan
Contributor I
Jan 23, 2018 5:53 PM UTC
Answered

Controller constantly wants to update

I have v 8.3 Sonos Controller on my iPhone. When I go into it, it tells me there is an update. In the past, it would just then update, but now it sends me over to the App Store, where the App Store tells me that I'm up to date and was last updated 3h ago. However, every time I go into the Sonos Controller it says "Sonos update available" with an "Update Now" button that takes me back to the App Store.

How do I get beyond this? Do I have to just ignore it until the next update? Not thrilled with it now wanting to force me to the App Store yet not know if it is updated or not.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Jan 23, 2018 6:42 PM UTC
    If I delete app, won’t that delete all my play lists and setting?
    Playlists, favorites, and settings are all stored on your Sonos players, not the app. You won't lose anything, just make sure you select to connect to an existing system, not a new system. If you pick new, you'll wind up deleting everything and resetting your Sonos players.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    steve moulton
    Contributor I
    Jan 23, 2018 6:21 PM UTC
    No..it just downloads from the cloud..everything intact for me..
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    kpschnee
    Contributor I
    Jan 23, 2018 6:24 PM UTC
    Just keeps cycling me between update notice in current 8.2.2 app and ap store. Afraid of loosing all current set ups if I delete old and install new
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      User760421
      Contributor I
      Jan 23, 2018 6:42 PM UTC
      Delete old app and download newest. When reopening, it asks whether or not you wish to connect to existing system, which is of course, what you want. Good luck.
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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      Jan 23, 2018 6:42 PM UTC
      If I delete app, won’t that delete all my play lists and setting?
      Playlists, favorites, and settings are all stored on your Sonos players, not the app. You won't lose anything, just make sure you select to connect to an existing system, not a new system. If you pick new, you'll wind up deleting everything and resetting your Sonos players.
      Translate
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      mclellansusan56
      Contributor I
      Jan 23, 2018 6:43 PM UTC
      Where can i find the new download
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      Keithmac
      Virtuoso
      Jan 23, 2018 6:43 PM UTC
      Playlists etc are stored in the Speakers not on the App so there's no danger of losing them.
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      User760421
      Contributor I
      Jan 23, 2018 6:55 PM UTC
      Where can i find the new download
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      User760421
      Contributor I
      Jan 23, 2018 6:56 PM UTC
      The App Store .
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      Alkath
      Contributor II
      Jan 23, 2018 7:36 PM UTC
      Perhaps it’s me but the “update” function to enable Sonos 8.3 does not appear to work on my IPad, when opening my existing Sonos app I am prompted to “update” This directs me to the App Store where the latest Sonos app is displayed with an “open” option, when this is selected it seems to take me back to my start point having not updated. I cannot see another option such as “download” is anyone else experiencing this issue?
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      J Brinton
      Lyricist II
      Jan 23, 2018 9:51 PM UTC
      Wonderful. Sorted. Thanks for your help.
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