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Contributor I
January 23, 2018
Answered

Controller constantly wants to update

  • January 23, 2018
  • 40 replies
  • 6974 views
I have v 8.3 Sonos Controller on my iPhone. When I go into it, it tells me there is an update. In the past, it would just then update, but now it sends me over to the App Store, where the App Store tells me that I'm up to date and was last updated 3h ago. However, every time I go into the Sonos Controller it says "Sonos update available" with an "Update Now" button that takes me back to the App Store.

How do I get beyond this? Do I have to just ignore it until the next update? Not thrilled with it now wanting to force me to the App Store yet not know if it is updated or not.
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Best answer by Ryan S
If I delete app, won’t that delete all my play lists and setting?
Playlists, favorites, and settings are all stored on your Sonos players, not the app. You won't lose anything, just make sure you select to connect to an existing system, not a new system. If you pick new, you'll wind up deleting everything and resetting your Sonos players.

40 replies

Contributor II
January 23, 2018
Same problem. Circular update. Keeps opening new instances but wont actually update to 8.3.
Lyricist III
January 23, 2018
Same here....?
Trending Lyricist I
January 23, 2018
#MeToo
Contributor I
January 23, 2018
Ditto..the update is on a constant loop..
Lyricist III
January 23, 2018
And me too!!!
Lyricist I
January 23, 2018
Similar issue. Wouldn't actually take the update. I deleted and re-downloaded and that did it..
Lyricist II
January 23, 2018
Really annoying. I thought it was me! But it just goes in a loop. I want to update - the last layout was poor compared to the past. Hope they have sorted it. I LOVE Sonos!!
Ryan S
Retired Sonos Staff
January 23, 2018
Hi guys, this happens sometimes with the App Store. As cwca02 said, just delete the app and re-download it from the App Store, that should do it.
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Contributor I
January 23, 2018
Good advice! Thanks
Lyricist II
January 23, 2018
If I delete app, won’t that delete all my play lists and setting?