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Contributor I
March 26, 2017

Constant Updates REALLY ANNOYING

  • March 26, 2017
  • 127 replies
  • 4553 views
Who else is getting sick and tired of constant requirement to reconfig and update Sonos Controller SW. Im a LONG TIME Sonos use, love the simplicity, but the bugginess/constant need to upgrade every time I use my Sonos is ruining my experience. Yes I've maybe 10+ devices connected but still. Who's with me?
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    127 replies

    Trending Lyricist I
    April 5, 2019

    10.1 was released yesterday. 10.0 was released January 29. 9.3, the previous release, was November 28 of last year. That's at least two months between each, not a "couple of weeks".


    If you would slow down to read more carefully, you'd see that I never indicated that every update comes on a precise, two week schedule. I do recall at least one instance in which two updates came in a very short period of time. I did not have a shot clock in my hand. As it stands, an update every 8 weeks is ridiculous. For those of us playing along at home, that's at least 6 times per year that our systems can go haywire, forcing us to run all over the building to reestablish connections, all so we can have another 23 languages or to lessen the possibility that some hacker could take over the world by assuming control of my system. So thank you for providing further evidence of my claim.

    There are too many updates. I'm not the only one who feels that way. Read through the other threads on the same complaint, and you'll see that.
    spydrwebb
    Prodigy I
    April 5, 2019
    Fair enough, but are you now going to take Jeff's recommendation and disable updates on your devices?

    If not, that does actually place onus on you because you would be making a conscious decision to accept (and tolerate) the updates.

    We have to pick one side of the fence, and that decision can only be made by the end user.

    Cheers!


    10.1 was released yesterday. 10.0 was released January 29. 9.3, the previous release, was November 28 of last year. That's at least two months between each, not a "couple of weeks".


    If you would slow down to read more carefully, you'd see that I never indicated that every update comes on a precise, two week schedule. I do recall at least one instance in which two updates came in a very short period of time. I did not have a shot clock in my hand. As it stands, an update every 8 weeks is ridiculous. For those of us playing along at home, that's at least 6 times per year that our systems can go haywire, forcing us to run all over the building to reestablish connections, all so we can have another 23 languages or to lessen the possibility that some hacker could take over the world by assuming control of my system. So thank you for providing further evidence of my claim.

    There are too many updates. I'm not the only one who feels that way. Read through the other threads on the same complaint, and you'll see that.
    Beam, Sub, 2 x P:1 -- 5.1 (video) / 2 x P:3 (music) / 2 x gen1 One (music) ----> ever evolving setup, as they say...
    Jeff S
    Retired Sonos Staff
    April 5, 2019

    10.1 was released yesterday. 10.0 was released January 29. 9.3, the previous release, was November 28 of last year. That's at least two months between each, not a "couple of weeks".


    If you would slow down to read more carefully, you'd see that I never indicated that every update comes on a precise, two week schedule. I do recall at least one instance in which two updates came in a very short period of time. I did not have a shot clock in my hand. As it stands, an update every 8 weeks is ridiculous. For those of us playing along at home, that's at least 6 times per year that our systems can go haywire, forcing us to run all over the building to reestablish connections, all so we can have another 23 languages or to lessen the possibility that some hacker could take over the world by assuming control of my system. So thank you for providing further evidence of my claim.

    There are too many updates. I'm not the only one who feels that way. Read through the other threads on the same complaint, and you'll see that.


    You can head into the app's settings menu, then go to system updates, to schedule updates so that they happen overnight if you want to keep your system up to date, but don't want to deal with the update message and waiting for updates to complete. If you're running into troubles updating then I'd recommend reaching out to our phone team who can help troubleshoot the issue.
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    pwt
    Virtuoso
    April 5, 2019
    I'm not the only one who feels that way. Read through the other threads on the same complaint, and you'll see that.
    There are at least 8 million Sonos households. If only 1% of Sonos users were to complain about an issue with update frequency, it would essentially be the only topic on this forum.

    My Sonos updates proceed quickly and smoothly across two houses, 100% of the time. This is true for the vast majority of Sonos users, most of whom never come near this forum. You have underlying network issues that you need to resolve (*). Sonos support may be able to help with this.

    (*) Let's avoid the usual glib response that 'all my other network devices work OK'. Sonos requires inter-device communication that will expose network issues to a greater extent than most other devices. But this is still a network issue, not a Sonos issue.
    4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
    Trending Lyricist I
    April 5, 2019
    [quote=pwt] ... But this is still a network issue, not a Sonos issue.

    Sonos updates every few weeks. That's a Sonos issue, not a network issue.
    pwt
    Virtuoso
    April 5, 2019
    ... But this is still a network issue, not a Sonos issue.
    Sonos updates every few weeks. That's a Sonos issue, not a network issue.

    I like the frequency of updates: good balance of new features being delivered versus time required to update. However, my networks work properly. I humbly suggest you focus on the root cause of your complaint.
    4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
    Trending Lyricist I
    April 5, 2019
    ... But this is still a network issue, not a Sonos issue.
    Sonos updates every few weeks. That's a Sonos issue, not a network issue.

    I like the frequency of updates: good balance of new features being delivered versus time required to update. However, my networks work properly. I humbly suggest you should focus on the root cause of your complaint.


    The root cause of my complaint is that Sonos updates come too frequently. A quick google search of "forced updates sonos" or "sonos update frequency" will treat you to dozens of threads from irate users who also share my sentiment that the updates come too frequently. There is no reason for updates to come out more than a few times per year - nothing is that imperative that updates need to be doled out in tiny portions. Every month or two, or in some cases ever few weeks, is ridiculous. Save up the updates and roll them out when there's enough to justify it. That's all I'm saying. I have no idea why Sonos feels the need to update so frequently.
    ratty
    April 5, 2019
    1/ Sonos updates for all kinds of reasons: software features, security fixes, new hardware support. As noted, of late the system updates have been at roughly two-month intervals.
    2/ You can turn them off. Jeff has explained in detail.
    3/ If updates are causing disruption you do have network issues.
    Trending Lyricist I
    April 5, 2019
    1/ Sonos updates for all kinds of reasons: software features, security fixes, new hardware support. As noted, of late the system updates have been at roughly two-month intervals.
    2/ You can turn them off. Jeff has explained in detail.
    3/ If updates are causing disruption you do have network issues.


    Sonos are speakers. They play music (at least that's what they're supposed to do). There is ZERO reason to continuously update every month or two, or even sooner. Spread them out and these threads would go away. I'm one of the more tame complainants. I've read hilarious threads from people coming unglued from the constant updates. I have businesses to run, and I don't have time to constantly fiddle with updates, and when they're shut off, it eventually forces you to update and locks you out of the app, so that really isn't a solution. The solution is for Sonos to realize that their app is supposed to blend into the background and do what it did years ago, which was to simply "work." My first Sonos system rarely updated and rarely encountered any issues. It played music no worse than my current system, which is far more annoying.

    Sonos needs to update less frequently - that's the simple matter of fact.

    And what did we get from 10.1? "Performance and reliability improvements." Whoop-dee-doo.
    Sjoop1985
    April 5, 2019

    Sonos are speakers. They play music (at least that's what they're supposed to do). There is ZERO reason to continuously update every month or two, or even sooner.
    You bought an internet connected, software driven system and expected it never to update? Wow. Of all the threads complaining about updates, there are just as many threads on this community with members screaming for updates (Google Assistant, DTS, virtual grouping, you name it). Even if Sonos has no reason to update, the music services that work with Sonos, or the platforms that Sonos runs on, may demand updates. I wouldn't want to hear the complaints if Sonos decided not to update something, and suddenly Android controllers stopped functioning, or TuneIn no longer worked.

    I don't have time to constantly fiddle with updates
    It's been said a number of times now: if updates are causing issues, you most likely have a network problem. I have automatic updates on, and I don't even notice if there's been an update.

    Sonos needs to update less frequently - that's the simple matter of fact.
    You seem to be confusing the opinion of a few people with fact.
    Life is what happens to you while you're busy making other plans (John Lennon) --- Living room: Arc, Sub, 2x One - Kitchen: One - Bedroom: Play 3 - Office: Beam - Bathroom: Play 1