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Stein Øien
Trending Lyricist I
September 19, 2016
Question

Compatibility with Mac OS Sierra

  • September 19, 2016
  • 32 replies
  • 6103 views
I really never learn, do I? I updated to the MacOS Sierra when it came out, and trouble comes. A few programs is not compatible and the most annoying is Tidal on Sonos - my main source for music.

I can play radio fine and sometimes Tidal after disconnecting and connecting the wifi. Sometimes I can see the Favorites when clicking, sometimes not. But all the time when I try to add tracks or album to the queue the message is "not able to add track to the queue".

I have searched and searched - but it seems like it only me that have this problem with the Sierra update? I FEEL ALL ALONE!!!!

I am hoping for updates (Mac or Sonos) that will resolve the problem. Or maybe you guys have a solution?

Set up is iMac with Airport extreme. Fast connection.

Any help would be appreciated!

Thanks

Stein
Stavanger, Norway
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32 replies

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Ryan S
Ryan S
Retired Sonos Staff
October 5, 2016
Same problem here: Sonos can not find my play:5 on the mac after having updated to macOs sierra, but it does find it on iPad and iPhone. My firewall settings are okay, and I also have already restarted everything. Nothing helped.

Is that Mac wirelessly connected to the network or is it wired in? It'd be great if you can try it wired to the router or to a Sonos player directly (if one is wired to the router that is) to see if it'll connect that way. If wireless, make sure you are on the same wireless that your iOS devices are on, not a secondary or guest network.

OS updates can sometimes cause some trouble with security and network settings on devices when they update, so this sort of thing certainly can happen. Let us know how it's going.
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Stein ØienAuthor
Trending Lyricist I
October 7, 2016
Ryan, I updated to Mac Sierra Public beta 10.12.1 Version 3 before I went to work today and now things have been working perfectly for 3 hours. My connection with TIDAL is flawless on my iPhone and Mac. As i recall, the same problem with Internet connections was when I updated the Mac a few months ago. Lost connection after 15 minutes or so, stopped Internet connection on the Mac and then off/on connection.

This is strange because I did not update my iPhone 5S, but now the iPhone is also connected to Tidal thru Sonos with no problems.

I will not change from channel 11 or do anything else now. Just enjoying the music ;)))
Stein ØienAuthor
Trending Lyricist I
October 8, 2016
Yes, the Mac is wirelessly connected to the network
kapu
Lyricist I
October 10, 2016
Having the same issue with the os sierra "The computer cannot be found." Firewall is set to the specs on the sonos website. Restarted the wifi router and speaker. Also re-installed the app. What else can I try to get this working again? - Thanks
Tom B
Tom B
Retired Sonos Staff
October 11, 2016
Having the same issue with the os sierra "The computer cannot be found." Firewall is set to the specs on the sonos website. Restarted the wifi router and speaker. Also re-installed the app. What else can I try to get this working again? - Thanks

Hi kapu, welcome to the community. Take a look at this article, which details how to check your Mac's names on the network. These should all be short, simple, and the same. They may have changed with the new OS and that would mean you'd need to remove and re-add the music share to Sonos, once the names are all aligned.
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    kapu
    Lyricist I
    October 11, 2016
    Thank you Tom. It was the mismatching netBIOS as you predicted. Now have a happy wife. Many thanks.
    Fat_Al
    Contributor I
    October 12, 2016
    Hi, I am also having a post-Sierra problem. Sonos app keeps saying it is unable to access my music library. After a few tries it starts playing, then stops. Screen is set to turn off after a while, but the Mac is not sleeping. Diagnostics here: 6634939

    Thanks.
    Fat_Al
    Contributor I
    October 13, 2016
    Hi, I am also having a post-Sierra problem. Sonos app keeps saying it is unable to access my music library. After a few tries it starts playing, then stops. Screen is set to turn off after a while, but the Mac is not sleeping. Diagnostics here: 6634939

    Thanks.

    Additional piece of info is that when I wake up my screen the sonos on the Mac is there, but doesn't show the usual 3-panel screen. Something is obviously going to sleep.
    Tom B
    Tom B
    Retired Sonos Staff
    October 13, 2016
    Thank you Tom. It was the mismatching netBIOS as you predicted. Now have a happy wife. Many thanks.
    Hey kapu, no problem! Glad to hear it worked.

    Additional piece of info is that when I wake up my screen the sonos on the Mac is there, but doesn't show the usual 3-panel screen. Something is obviously going to sleep.

    Fat_Al, I think you may have a similar problem. Your netBIOS name is "Fat Al’s New iMac Feb-14" but the hostname is set to "Fat-Als-New-iMac-Feb-2". Have a look at this article which describes how to find and change these names. I would advise keeping them all a bit shorter, and make sure they are all the same. Reboot the Mac after making any changes and try to add the share again.
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    French AAP
    Lyricist I
    October 15, 2016
    Having the same issue with the os sierra "The computer cannot be found." Firewall is set to the specs on the sonos website. Restarted the wifi router and speaker. Also re-installed the app. What else can I try to get this working again? - Thanks

    Hi kapu, welcome to the community. Take a look at this article, which details how to check your Mac's names on the network. These should all be short, simple, and the same. They may have changed with the new OS and that would mean you'd need to remove and re-add the music share to Sonos, once the names are all aligned.

    I've had the same problem since updated to Sierra, firewall okay and all, just needed as the article said to re-align the names of the sharing pref and computer's name, now everything is back to normal
    Thanks Tom!
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