Compatibility with Mac OS Sierra

Forum|Forum|10 years ago
September 19, 2016
32 replies
6103 views

I really never learn, do I? I updated to the MacOS Sierra when it came out, and trouble comes. A few programs is not compatible and the most annoying is Tidal on Sonos - my main source for music.

I can play radio fine and sometimes Tidal after disconnecting and connecting the wifi. Sometimes I can see the Favorites when clicking, sometimes not. But all the time when I try to add tracks or album to the queue the message is "not able to add track to the queue".

I have searched and searched - but it seems like it only me that have this problem with the Sierra update? I FEEL ALL ALONE!!!!

I am hoping for updates (Mac or Sonos) that will resolve the problem. Or maybe you guys have a solution?

Set up is iMac with Airport extreme. Fast connection.

Any help would be appreciated!

Thanks

Stein
Stavanger, Norway

Sierra

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M

macdoubting

Lyricist I

Hi Guys

First post here after 10 years of Sonos ownership. The forum seems full of helpful directions resolve most issues though i can't seem to get to the bottom of my system problem - hopefully some of you guys will be able to steer in the right direction.

I am running a mac which has recently updated to OS sierra. As a few guys above seem to be finding, I now cannot see the Sonos system. I have checked firewall and that seems to be as per the Sonos guidance. My iPhone also cannot see the system, though my original CR100 controller works perfectly - can't beat that old brick for reliability!!

What is weird is that the Sonos app on the mac now won't even show the full list of options - only available options is services. I am stumped.

Hope this is something that is fairly easy to sort, thanks in advance.

Airgetlam

macdoubting,

I think you have a couple of issues here, and I'll answer what I can, and ask others to chime in where they can, to correct me, or elucidate.

First, I'm guessing that the update to Sierra did something to the name of your computer. If you poke around here, there will be several threads that suggest how to ensure that the computer name gets re-synced. This is not something I'm an expert in, but it has to do with the shared name, and the name in NETBIOS, I think, which apparently can get out of whack (that's technical talk, you know).

As to the Sonos app not showing all options, I'd suggest that you've updated the app, but not the speakers. With the options being greyed out, it's an indication of the app and the speakers being out of sync in terms of the software/firmware. If you have indeed updated the app, then go ahead and update the speakers, so they're on the same system. However, I'm not sure how that will impact your CR100.

Bruce

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