Compatibility with Mac OS Sierra

Not working for me with my iTunes Music Library. All my albums have blank artwork, just tried removing and re-adding my music library in prefs and it won't add it now. Guess I'll have to send a request to support 😞

Hi Stein, I'll confirm for others too that there shouldn't be any issue with Mac OS X Sierra. We've been testing it for a bit and there aren't any known issues at the moment.

That said, the diagnostic you posted is showing some communication trouble with your CONNECT and the network. I'd recommend starting with a reboot on the network if you haven't gone and done that. Starting at the router, you'd reboot it by unplugging it for 15 seconds, then move on out to your other network devices, including Sonos.

If you're still having trouble I'd like to get a bit of detail on the setup there.

I see that the CONNECT is wired in, does that go to a switch or right to the router? How long is that cable and have you tried replacing it?

If you try to ping from your computer to the CONNECT, are the results consistent and quick? Do you lose packets?

If you'd like a hand looking into this like we'd be happy to work with you as well over the phones. Feel free to give us a call on our support line if you'd like to do that. Otherwise, we can assist here.

dear ryan s i can confirm that the controller after installing sierra isn't working at all and I'm sure you know this is happening and are just taking time to get the issue sorted out. your software is so poor and so is your customer service.
YOU LIAR

Interesting way of getting someone to keep helping you.

If it makes any difference, I've been frequenting these boards for about 6 to 8 months, and I've never seen Ryan lie to anyone, to my knowledge. Lots of "we can't tell you our roadmap", but when it comes to solving customer's issues, I've never seen his do anything to make me question his veracity.

I can only see a company which's selling products with a faulty software and i in denial of its faults. If you feel politeness would help somehow, I instead 've been taught that awareness is, nowdays, best way to avoid unemployment which comes straight from upset customers like me.

Hi Nepero, I can assure you that Sierra was tested here for compatibility, and if it helps I'm running it right now on my computer without trouble on my Sonos system as well. I know hearing that we've tested things and it works for us doesn't change the fact that you're having trouble and I'm happy to help you get up and running. With any OS update there could potentially be trouble, and we're always up for looking into issues just to make sure there isn't a strange case of circumstances that causes something to come up.

The issues that can be caused by OS updates most often will be from changes in security settings, but there could be other things as well. I'd love some more details about what you're experiencing and if you can submit a diagnostic just let me know the confirmation number.

I can just confirm the same issue. After upgrade to Sierra the Client can't find the system. It still works well from IOS devices but the Macs can access the system.

6592827 is the ticket number

Hi, Bjale. Thanks for the diagnostics. Can you also please check your firewall settings on the Mac? It could be that these defaulted when you upgraded your OS. Also, the speakers have been powered on for up to three weeks, not a problem normally but it wouldn't hurt to do the following:
Switch off your Sonos components. Reboot the router. Fire the speakers back on. Having done all of the above, attempt to connect again.
Failing this, have you tried a fresh install of the software?

Same problem here: Sonos can not find my play:5 on the mac after having updated to macOs sierra, but it does find it on iPad and iPhone. My firewall settings are okay, and I also have already restarted everything. Nothing helped.