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crkline2
Contributor I
Oct 4, 2017 6:58 PM UTC
Answered

Cannot update to version 8.0 of the App on my IPhone.

I currently have version 7.4 of the Sonos app on my Iphone 7 Plus. I want to update to version 8.0 of the Sonos Controller app. In the app, I click "Update Now" and it takes me to a screen saying "Sonos App Needs Updating." I press "Update," and I go to the Apple App store to the Sonos Controller app page. There is no opportunity to update. Instead the only button is "Open." I click "Open" and it takes me back to the Sonos app, which I already have on my Iphone. A circle. Suggestions on how step off the carousel and update my app to version 8.0? Thanks.
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lenzrgAnswer
Lyricist I
Oct 4, 2017 7:33 PM UTC
Had the same problem - just delete the current app and download fresh from the App store. You will then have 8.0.
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17 replies

Manctim
Contributor I
Oct 4, 2017 7:28 PM UTC
I've got the exact same issue... very frustrating.
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lenzrgAnswer
Lyricist I
Oct 4, 2017 7:33 PM UTC
Had the same problem - just delete the current app and download fresh from the App store. You will then have 8.0.
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    Manctim
    Contributor I
    Oct 4, 2017 7:36 PM UTC
    Had the same problem - just delete the current app and download fresh from the App store. You will then have 8.0.

    Thanks! Solution works perfectly 🙂
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    John B
    Oct 4, 2017 7:39 PM UTC
    I had a similar issue on Amazon Fire app. I didn't need to delete the existing app - when I came out of the Sonos controller and went direct into the AppStore, it gave me the "update" option I needed, instead of "open". Not sure if the same would happen with iOS.
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    wilfred1126
    wilfred1126
    Lyricist I
    Oct 4, 2017 8:08 PM UTC
    Fresh install from the store would solve the problem !
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    John B
    Oct 4, 2017 8:10 PM UTC
    Fresh install from the store would solve the problem !Indeed, but wasn't necessary in my case.
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    bruceh
    bruceh
    Lyricist III
    Oct 4, 2017 9:16 PM UTC
    I have the same issue w iphone 6s plus and IOS 11(Stuck in a do nothing loop). If Delete and fresh install is needed then change the instructions with the notifications.
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    Bruce
    crkline2Author
    Contributor I
    Oct 4, 2017 9:36 PM UTC
    I am the original poster. Thanks for the suggestion to delete the old version of the app and reinstall. That worked. Now I need to take the time to set it up with Alexa so that I can use Echo speakers to verbally control my Sonos speakers.
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    bruceh
    bruceh
    Lyricist III
    Oct 4, 2017 9:43 PM UTC
    Just a thought: I don't think this method is actually a total delete. The deleted app is sent to icloud! Then when you go to app store, it shows to download from icloud, which would normally just give you back what you deleted. BUT it did download v8.0. Maybe because I had already updated my laptop (pc) to v8.0. Which BTW updated with no problems.
    ALSO for the iPhone app I had gotten used to the black background and liked it - the new version is a white background (ho-hum). It will take a little getting used to.
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    Bruce
    Bedqas
    Bedqas
    Contributor I
    Oct 5, 2017 5:15 PM UTC
    I just attempted to update to version 8 from my iPhone6s (iOS 11.02) and my MacBook Pro crashed!!! I started seeing shaky lines on a blank bright blue screen. It's so weird I took a video of it. I then tried to force my laptop to shutdown. Upon turning it back on, the graphics appeared in different shades of white and green. The Apple logo pixelated in weird way with choppy white and gray blocks for the loading animation. This was followed by a blank light gray screen and it just sits there 😞 :? HELP!!!!!! I want my laptop back! Has anyone experienced updating sonos app from iPhone CRASHES MacBook Pro?!
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