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crkline2
Contributor I
October 4, 2017
Answered

Cannot update to version 8.0 of the App on my IPhone.

  • October 4, 2017
  • 17 replies
  • 1544 views
I currently have version 7.4 of the Sonos app on my Iphone 7 Plus. I want to update to version 8.0 of the Sonos Controller app. In the app, I click "Update Now" and it takes me to a screen saying "Sonos App Needs Updating." I press "Update," and I go to the Apple App store to the Sonos Controller app page. There is no opportunity to update. Instead the only button is "Open." I click "Open" and it takes me back to the Sonos app, which I already have on my Iphone. A circle. Suggestions on how step off the carousel and update my app to version 8.0? Thanks.
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Best answer by lenzrg
Had the same problem - just delete the current app and download fresh from the App store. You will then have 8.0.

17 replies

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Bedqas
Bedqas
Contributor I
October 5, 2017
I just attempted to update to version 8 from my iPhone6s (iOS 11.02) and my MacBook Pro crashed!!! I started seeing shaky lines on a blank bright blue screen. It's so weird I took a video of it. I then tried to force my laptop to shutdown. Upon turning it back on, the graphics appeared in different shades of white and green. The Apple logo pixelated in weird way with choppy white and gray blocks for the loading animation. This was followed by a blank light gray screen and it just sits there 😞 :? HELP!!!!!! I want my laptop back! Has anyone experienced updating sonos app from iPhone CRASHES MacBook Pro?!
Bedqas
Bedqas
Contributor I
October 5, 2017
Here are some pics..

ChrisMellor
Avid Contributor I
November 22, 2017
Same problem and app delete/re-install from App store fixed it. Blitheringly stupid update process from Sonos with its users fixing a problem it neither acknowledges nor has a fix for. Totally crap update process code.
Paulw123
Paulw123
Virtuoso
November 22, 2017
Yeah sonos seem to have changed the update process, and split in two. One for the hardware, and one for controllers that get stuck in an eternal loop.
Un-install from controller & re-install a fresh sorts it out.
jgatie
jgatie
November 22, 2017
Yeah sonos seem to have changed the update process, and split in two. One for the hardware, and one for controllers that get stuck in an eternal loop.
Un-install from controller & re-install a fresh sorts it out.

Updates for the app and the hardware have always been separate, and I've never had this so called "eternal loop" problem. Though sometimes I have had to restart my device in order to get the update to take.
Paulw123
Paulw123
Virtuoso
November 22, 2017
Maybe it is something to do with sonos not letting older controller versions more than one away from newest? (badly worded)
I have never had this before either.
stelnsivan
Lyricist I
December 21, 2017
To fix the issue,
Press and hold the on-off switch at the side of your iPhone or iPad and the lower volume control switch on the other side at the same time.
Keep both buttons pressed while your iPhone turns of.
Wait for it to restart before letting go of the buttons.

If you have an older iPhone or an iPad:

Press and hold the on-off switch at the top or side of your iPhone or iPad and the Home Button at the same time.
Keep both buttons pressed while your iPhone turns of.
Wait for it to restart before letting go of the buttons.

If you still persists the error, get it from https://tutuapphelpervip.com/
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