Can't login to app even though I know password is correct and have reset multiple times

Forum|Forum|6 years ago
May 4, 2020
46 replies
13199 views

As title.

Can login on the web version (hence i can write this question!), but can’t login to use my Andriod app.

I have reset the password multiple times, have uninstalled the app, have reset the app, have tried to set up a new account… None of these things worked.

Help please!

Many thanks

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by John B

What is puzzling me is that you shuoldn’t have to log in in order to update the controller or system. I don’t recall when I last had to log in to the app. I think you are going to have to call Sonos Support or risk a lot more frustration and wasted time.

Show previous replies

B

BeeO

Lyricist I

Hey everyone, I just figured this issue out. When you log into your app account, it's gonna have some weird email like s******@gmail.com or whatever. If you see this, you need to transfer your system to your email. There is an option to do it under the settings. After you do that, it should allow you to use your email account t to login regardless of using the correct password and getting the "incorrect password" issue.

This absolutely works. Thank you for figuring it out. That was a ridiculous situation we were in. I updated my password a dozen times before I came across your post.

P

Perkins_gilman

Lyricist I

@BeeO

I have the same problem, I cannot log in, and it's not possible to send a reset password to my mail.

How am I supposed to get to the settings to transfer the system to my email when I cant do anything in the app?

/Emma

B

BeeO

Lyricist I

@BeeO

I have the same problem, I cannot log in, and it's not possible to send a reset password to my mail.

How am I supposed to get to the settings to transfer the system to my email when I cant do anything in the app?

/Emma

If your system and the app are all connected to the same Wi-Fi you don’t need to be logged in to transfer it. Open the app, go to system - scroll to the bottom to Transfer System Ownership and begin the process. Since you’re logged into write your question it should be the same log information that you transfer it to. Good luck!

P

philbo2113

Lyricist I

So when you reinstalled the app, and selected ‘connect to existing system’, does it do so? If not, what error message do you get? Only certain Settings are ‘behind’ a login so what happens if you tap Settings?

What version of Android are you running?

I have always had this issue with Sonos. Never able to login to the app over a 5 year period but can online. Sonos is garbage.

P

Paul Hewiit

Lyricist I

So i have just got a sonos SL speaker for Christmas today and i am having the same issue i can login through the browser site but not through the app, the speaker is usless with out the app working. I have read the comments on this thread and the comments are from a year ago, and this issue clearly has not been solved a year later, whats the point of selling sonos speakers if the app is usless.

K

Karakasheva

Lyricist I

So i am also unable to login to the App. It used to work just perfectly fine and somehow i am logged off, can't login with the credentials I use here and on the login page it suggests an email i have no idea of. Reinstalled and nothing happens. When i start the app it briefly shows im logged in with my mail and then shows sign in straight away. It is so confusing, because it is not working on my phone, tablet and laptop….. chat support is nowhere to be found….