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ofreedman
Contributor I
May 4, 2020 9:07 AM UTC
Answered

Can't login to app even though I know password is correct and have reset multiple times

As title.

Can login on the web version (hence i can write this question!), but can’t login to use my Andriod app.

I have reset the password multiple times, have uninstalled the app, have reset the app, have tried to set up a new account… None of these things worked.

 

Help please!

Many thanks 

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    John BAnswer
    May 4, 2020 3:46 PM UTC

    What is puzzling me is that you shuoldn’t have to log in in order to update the controller or system.  I don’t recall when I last had to log in to the app.  I think you are going to have to call Sonos Support or risk a lot more frustration and wasted time.

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    Steelbrit
    Lyricist I
    Jan 27, 2023 3:29 AM UTC

    Any solution to this yet? Same problem here. (Logging in desktop app works though, only the mobile controler do not work)

    I have the same issue 

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    106rallye
    106rallye
    Jan 27, 2023 6:40 AM UTC

    Who is CS?

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    Airgetlam
    Airgetlam
    Jan 27, 2023 11:12 PM UTC

    Generally short for “Customer Service”, aka Sonos support, I’d think. But I’ve never heard of support saying anything would be “fixed in 30 minutes”, either. 

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    Bruce
    marc123456
    marc123456
    Trending Lyricist I
    Feb 18, 2023 12:21 PM UTC

    Any solutions?

     

    Same error here, cannot add new device, login in app fails, password is correct, tried different android versions.

     

    Edit: Was able to login this way:

     

    App → Settings → System → Transfer System Ownership → I can’t access this account

     

    After that, login worked and I can manage/add devices.

     

    Strange Software Path to add a new device 🙃 

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      Ken_Griffiths
      Ken_Griffiths
      Feb 18, 2023 3:35 PM UTC

      Any solutions?

       

      Same error here, cannot add new device, login in app fails, password is correct, tried different android versions.

       

      Edit: Was able to login this way:

       

      App → Settings → System → Transfer System Ownership → I can’t access this account

       

      After that, login worked and I can manage/add devices.

       

      Strange Software Path to add a new device 🙃 

      It sounds like you simply transferred the system over to the account credentials that you were of, that’s all.
      You should not need to do that the next time you add a new, or reset, Sonos product to your system. 

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        marc123456
        marc123456
        Trending Lyricist I
        Feb 18, 2023 5:17 PM UTC

        No, it was the same Account. 

         

        Just the login Procedure is different, email and password in steps.

         

        Think they are working on new Version anyway. 

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