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ofreedman
Contributor I
May 4, 2020
Answered

Can't login to app even though I know password is correct and have reset multiple times

  • May 4, 2020
  • 46 replies
  • 13201 views

As title.

Can login on the web version (hence i can write this question!), but can’t login to use my Andriod app.

I have reset the password multiple times, have uninstalled the app, have reset the app, have tried to set up a new account… None of these things worked.

 

Help please!

Many thanks 

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    Best answer by John B

    What is puzzling me is that you shuoldn’t have to log in in order to update the controller or system.  I don’t recall when I last had to log in to the app.  I think you are going to have to call Sonos Support or risk a lot more frustration and wasted time.

    46 replies

    Show previous replies
    Steelbrit
    Lyricist I
    January 27, 2023

    Any solution to this yet? Same problem here. (Logging in desktop app works though, only the mobile controler do not work)

    I have the same issue 

    106rallye
    106rallye
    January 27, 2023

    Who is CS?

    Airgetlam
    Airgetlam
    January 27, 2023

    Generally short for “Customer Service”, aka Sonos support, I’d think. But I’ve never heard of support saying anything would be “fixed in 30 minutes”, either. 

    Bruce
    marc123456
    marc123456
    Trending Lyricist I
    February 18, 2023

    Any solutions?

     

    Same error here, cannot add new device, login in app fails, password is correct, tried different android versions.

     

    Edit: Was able to login this way:

     

    App → Settings → System → Transfer System Ownership → I can’t access this account

     

    After that, login worked and I can manage/add devices.

     

    Strange Software Path to add a new device 🙃 

      Ken_Griffiths
      Ken_Griffiths
      February 18, 2023

      Any solutions?

       

      Same error here, cannot add new device, login in app fails, password is correct, tried different android versions.

       

      Edit: Was able to login this way:

       

      App → Settings → System → Transfer System Ownership → I can’t access this account

       

      After that, login worked and I can manage/add devices.

       

      Strange Software Path to add a new device 🙃 

      It sounds like you simply transferred the system over to the account credentials that you were of, that’s all.
      You should not need to do that the next time you add a new, or reset, Sonos product to your system. 

        marc123456
        marc123456
        Trending Lyricist I
        February 18, 2023

        No, it was the same Account. 

         

        Just the login Procedure is different, email and password in steps.

         

        Think they are working on new Version anyway. 

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