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ofreedman
Contributor I
May 4, 2020
Answered

Can't login to app even though I know password is correct and have reset multiple times

  • May 4, 2020
  • 46 replies
  • 13201 views

As title.

Can login on the web version (hence i can write this question!), but can’t login to use my Andriod app.

I have reset the password multiple times, have uninstalled the app, have reset the app, have tried to set up a new account… None of these things worked.

 

Help please!

Many thanks 

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    Best answer by John B

    What is puzzling me is that you shuoldn’t have to log in in order to update the controller or system.  I don’t recall when I last had to log in to the app.  I think you are going to have to call Sonos Support or risk a lot more frustration and wasted time.

    46 replies

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    LauraT
    Contributor I
    September 21, 2021

    As title.

    Can login on the web version (hence i can write this question!), but can’t login to use my Andriod app.

    I have reset the password multiple times, have uninstalled the app, have reset the app, have tried to set up a new account… None of these things worked.

     

    Help please!

    Many thanks 

    I find the “call customer service” for assistance false information. I called today and was told to use online support due to no live agents.  Used online support and was told no agents available - the computer prompts did not include my problem. 

    PDXMusic
    Lyricist I
    October 13, 2021

    This SONOS S2 IOS app is garbage.  No matter what I do, I cant log into the app, and the App says there a network problem.  There is no network problem, my phone is working the network fine, and I can log into the SONONS website with my account just fine.    All of this totally defeats the purpose of the Sonos devices.  If I have to spend 2 hours trying to reconnect them to the network and then I cant use the app because it’s junk, what the point of having the devices?  They are probably going into the trash.  Two SONOS One devices.  Paperweights..  

     

    First off, calm down.  Everybody here are users like you, volunteers who really don’t need to hear you moan.

    Second, what do you mean by “can’t log into the app?”  Unless you are setting it up for the first time, the app requires no login.  Do you mean it won’t connect to your system?  If so, it may be that you are connected to the wrong band of your router.  Sonos is on the 2.4 GHz band.  Connect to that and see if that fixes it.

    If not, let us know where the problem lies, but without all the drama.  It doesn’t get you help any faster, and most certainly will cause people to not bother helping at all. 

    Telling people to calm down and stop moaning is not really helpful especially when they seem calm and are not moaning but rightly expressing frustrated with the product. Drama? Seems to only be in your head.

    Stop the judgements. You are helping no one with them.

      jgatie
      jgatie
      October 14, 2021

      Telling people to calm down and stop moaning is not really helpful especially when they seem calm and are not moaning but rightly expressing frustrated with the product. Drama? Seems to only be in your head.

      Stop the judgements. You are helping no one with them.

       

       

      “app is garbage”, “because it’s junk”, “probably going into the trash”, “Paperweights” is moaning and drama.  So is replying to a post that is a month old and probably long ago solved just because you don’t like someone’s answer. 

       

      PDXMusic
      Lyricist I
      October 14, 2021

      Haters gonna hate.

      jgatie
      jgatie
      October 15, 2021

      Haters gonna hate.

       

      By the way, welcome back!  It’s been a while. 

      this company sometimes bad
      Lyricist I
      October 16, 2021

      Any solution to this yet? Same problem here. (Logging in desktop app works though, only the mobile controler do not work)

        Ken_Griffiths
        Ken_Griffiths
        October 16, 2021

        Any solution to this yet? Same problem here. (Logging in desktop app works though, only the mobile controler do not work)

        Yes it’s fixed, I’ve just tried it a few moments ago and it logged in first time - no issues.

        I’ve tried both iOS and Android devices and each are working okay.

        If it’s still not working for you, then I suggest perhaps contacting Sonos Support via this LINK.

        Tubbysnoutcj
        Lyricist II
        November 10, 2021

        Hey everyone, I just figured this issue out. When you log into your app account, it's gonna have some weird email like s******@gmail.com or whatever. If you see this, you need to transfer your system to your email. There is an option to do it under the settings. After you do that, it should allow you to use your email account t to login regardless of using the correct password and getting the "incorrect password" issue. 

          Tubbysnoutcj
          Lyricist II
          November 10, 2021

          Update, after getting the system ownership transferred to your email, I closed the app, and opened it back up. I was able to connect up to the point where it asks me for my wifi, it detected every wifi in my neighborhood except for mine..............................................................…

          Patience is a virtue

          Tubbysnoutcj
          Lyricist II
          November 10, 2021

          Okay, final update. Got it working!!!! After I did the above things I mentioned, and it still doesn't work for you, go ahead and do a factory reset and the rest should be good to go. If it does not work, I guess you can throw the product out the window because this has taken me about 3 hours to figure out. 

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