Can't login to app even though I know password is correct and have reset multiple times

The number is 1789703710

I wonder if because I used a different email when I set it up if I don’t have to reset each speaker with in the system because they some how are linked to my old email and it’s some type of theft deterrent I don’t know just thinking out loud 

Hi @Gbrewer3.

Welcome, thank you for reaching out to Sonos Community and providing the diagnostic report.

Make sure the email address login to your Sonos application is the one you're currently using.

Have you already tried to logout of the account that was log in to the sonos app.

Let us know if it works. If you need help with any other information, please be sure to let us know.

Need help ! My husband has a Android phone with the Sonos app and I have a Apple phone with so sos app installed . We both had different Emails that controlled the app ,but as of tonight his app kept asking him to sign in under my email ! He couldn’t sign in under his own name !  Any advise ?

You seem to be confused between the Sonos account (there is one per Household, used for system configutration) and music service accounts (which you can have several of on one system).

Suggest starting a new thread and please be specific (eg with a screenshot) about what, why and when you are being prompted for a password.

Oh and under no circumstances reset anything.

I’m having a similar issue 

here’s my conformation code

98048811

When I tried first time, then there is no problem occurs but after 2nd or 3rd attempt, it causes errors again and again and I also informed support and still, my issue is pending to be resolved.

What did Sonos support say, after you called them?

I am having a similar issue. My iOS app will not accept my correct username and password. Meanwhile the website lets me log in using the same credentials.

This SONOS S2 IOS app is garbage.  No matter what I do, I cant log into the app, and the App says there a network problem.  There is no network problem, my phone is working the network fine, and I can log into the SONONS website with my account just fine.    All of this totally defeats the purpose of the Sonos devices.  If I have to spend 2 hours trying to reconnect them to the network and then I cant use the app because it’s junk, what the point of having the devices?  They are probably going into the trash.  Two SONOS One devices.  Paperweights..  

First off, calm down.  Everybody here are users like you, volunteers who really don’t need to hear you moan.

Second, what do you mean by “can’t log into the app?”  Unless you are setting it up for the first time, the app requires no login.  Do you mean it won’t connect to your system?  If so, it may be that you are connected to the wrong band of your router.  Sonos is on the 2.4 GHz band.  Connect to that and see if that fixes it.

If not, let us know where the problem lies, but without all the drama.  It doesn’t get you help any faster, and most certainly will cause people to not bother helping at all.