Can not create/save alarms

Well I hope you (all) get it sorted - hopefully the diagnostic reports and the Sonos Staff will get to the root cause of the matter. A further thought might be to factory reset the speaker (that’s if it’s not the only speaker in the system), but perhaps see what the Staff say first. In my own case we are using a Beam (gen1) in our bedroom with the alarm(s) and that has been okay. 

Hi @juliusmusic 

Thank you - your description of being unable to save alarms made me think of an entirely separate issue which might be affecting you all here - that some room settings are not saved properly with iOS devices. This matches with the behaviour of your older alarms (and those from other controllers) actually working, but your being unable to save new ones. This issue is already being investigated, but we have no ETA on when a fix might be put in place. I would count this as good progress, however, as we now know that a likely solution is already in the works.

I hope this helps.

thanks Corry P. I cannot lsubmit a support diagnostic as sugggested - see below.

I think we have a misunderstanding.

As I have said; I CAN set up [choose if you prefer] alarms but only on another gadget (iPad or laptop) and they do appear on my iPhone. The alarms work and as you have noticed/confirmed one is set for 2 hours and it works perfectly well. I do not have an issue with setting alarms or setting them up. I just cannot SAVE them. When I hit “Save” it disappears but leaves the other alarms that were set up using my other gadgets, as explained. iOs 18, 17 or whatever is irrelevant. I merely was pointing out that as this update is recent I happen to be on it now. I have nt been able to set alarms on any iOs version since the major update from a few months ago. Everything worked perfectly well before this dreadful and, imo, unecessary update.

I have, as also stated, done everything, except actually deleting the alarms first but I have carried out all the other procedures - resetting, uninstalling, reinstalling etc. I will do as you suggest but delete all alarms first - i.e. BEFORE resetting, opening etc. btw I “can” delete alarms on my iPhone. i.e. they do not, as in setting one up, “disallow” me from doing so. At least we know my iPhone CAN delete them. And to be 100% clear; I CAN set them up on my phone (it is not that the option to do so is not there, to be clear). I just cannot SAVE. The new alarm disappears but the others as set up on other gadgets still remain. Sorry to go on but hope this is clear now.

However, as suggested by Ken_Griffiths i used my partner’s iPhone last night to set up a test alarm after installing Sonos on her phone and sure enough the alarm set perfectly well on hers and appeared on mine.

So it seems it “is” my phone. As I say, I will now carry out the procedure you suggest precisely as listed. Interesting however how it does allow me to delete alarms and those deletions are “SAVED” - if you see what I mean.

Incidentally, sorry but I cannot click on submit diagnostic link as all I get is a page telling me about how to contact Sonos and have Chat etc. I am using windows laptop to type this; not on the phone as it is too laborious to do it on a phone.

Finally, thanks for suuggesting clicking the link but I cannot submit or link into Sonos in any shape or form [on the iPhone] anyway as I get “403 Error. The request cannot be satisfied...request blocked….cannot connect to server…..too much traffic etc etc”….message from something called CloudFront. Hence my reply is here. 

Thanks for everyone’s assistance. Seems, however, that it is the phone as my partner’s phone worked to also “allow” the test alarm to appear in  my phone.

Very strange. Maybe I “will” have to reset my iPhone bt will try your suggestion again first.

Many thanks

Hi @obmuj 

Sorry, but I’d actually now advise not doing what I suggested before.

And my apologies to you too - I misunderstood the exact issue you were describing.

It now seems clearer to me that the issue you are describing has more to do with a known issue relating to iOS controllers not saving certain room settings, and it seems Alarms might be included in this - rather than, as I suggested before, there being an issue with the alarms settings file itself.

As you can set working alarms from other controllers, I recommend that you stick to that for now.

I will update this thread once I know more.

I don’t quite understand the issue you are having with loading web pages, but it does not appear to be an issue with either the web pages themselves, or with the link I provided - I would focus on CloudFront, if I were you (if your phone was supplied by your place of work, they may have installed security software). The following text was found by Googling “CloudFront”: “Amazon CloudFront is a content delivery network operated by Amazon Web Services. The content delivery network was created to provide a globally-distributed network of proxy servers to cache content, such as web videos or other bulky media, more locally to consumers, to improve access speed for downloading the content. Wikipedia”

I hope this helps.

Edit: To submit a diagnostic, go to Settings icon » Visit Help Centre » Submit Diagnostics

Hi Corry P.

No problem. Sorry to have rambled on but put it down to frustration.

well, guess what……………….”almost”, I repeat “almost” good news and for your interest by way of feedback:

I just carried out your listed procedure, precisley in order - on my iPhone.

• Delete all existing alarms
• Reset Sonos app
• Open Sonos app
• Uninstall Sonos app
• Reinstall Sonos app
• Sign in

I was amazed, because; after finalling signing in (last item on your fix list) I went to set an alarm and hey presto, it worked………………….well, ”almost”! i.e. Hit SAVE and it did just that!

This is what happened by way of example:

I set a 7am alarm for Bedroom and Radio station to come on, Sat only (for tomorrow) and 1 hour duration.

Imagine my surprise when it actually “SAVED” (hurrah) .

However when I looked back at the newly SAVED alarm it had changed the Radio selection (I tried many stations in case it didn’t like my chosen one) back to Chime and the selected day of week [Sat] had reset to Everyday (i.e. 7 days).

Srange thing though is that this actually “nearly” worked so I will still need to go to iPad or Windows laptop to now save the Radio and number of days settings.

As feedback though - ALL the other settings did “SAVE”.

As I never use an alarm chime (I wake only to radio) this has, unfortunately, NOT solved my problem but is much closer and thanks for your tip even though the desired result is still left with a “bug”!

So near yet so far.

PS: I note your point about “known issue and controllers etc” so guess will wait. Thanks again anyway.

Hi @obmuj 

I am glad to hear that you have seen some improvement, at least!

It may be worth checking that new alarm’s details on another controller - I myself noticed my own morning alarm showing Chime (last week - it seems fine now) but actually playing YouTube Music each morning as it should, so it could be that the alarm was now saved correctly, but is now not recalled correctly in the new app.

The real test is whether the alarm actually plays or not, of course.

Hello Cory P again

Yes some improvement but here is another issue or two (for feedback):

I now notice the alarm settings, whilst, partially successful (ie choice of sound and number of days being the issues that will NOT save), the newly saved alarm now does not appear on my iPad. ie it has not sync’d across, whereas, as you know, when set up on iPad it all appears perfectly on iPhone so boy is there a bug or two!

The other thing is (back to the test setup): when I said I cannnot choose radio and it resets to Chime after hitting SAVE it states Chime in the settings but the summary (main Alarm setup page)  states time, day and “Radio”.

I give up now as there clearly are bugs that manifest themselves in so many different ways and depending which gadget you use to set up. I think I will now revert to just setting up as before - on my iPad and forget the phone.

However this has proved there “are” several bugs and I fell better that it is probably NOT my phone.

However, why does my partner’s phone (identical model btw) work perfectly and alarms appear correctly on my phone? (rhet).

hmmmmm. I need to go out now as my hea dis spinning.

Thanks again for trying to assist and best wishes.

PS: Final point.

After the partial success of setting up an alarm in the actual phone, as described, now it is impossible to add a second alarm. ie hit SAVE and…..nothing, so I think that is now my final forray in trying to resolve this alarm issue. i.e. forget it and use the iPad.

I have just reset all the days of weeks with three separate alarms (on iPad) to cover the week and everything working and appears on the phone too. End of I think! ;)

Look forward to the update final fix.

Hi @obmuj 

Absolutely - we have also discovered that the recommended steps did not (completely) help, so further troubleshooting on your part would now be superfluous.

That is the question! It’s not for you to worry about, however, but for us! 

You are very welcome! I can only hope to give you good news soon!

I concur. I don’t know the deep details of how this not-saving bug manifests, but it seems like you’ve come up against it again.

The alarms working for you is the important part!

Same!

👍Cory P