Trending Lyricist I

Answered

Can not create/save alarms

Forum|Forum|2 years ago
May 16, 2024
123 replies
4881 views

Hello, since the new update I can not create or save alarms.
I use an iphone 14 pro max with the newest app update
and an old iphone 7 plus with an outdated app.

I onlöy can add/update it on an outdated app (iphone 7plus) now...
From the current app and main device (iphone 14 pro max) I can not edit or save it.

Still can not create or save on both devices.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Corry P

Hi All

We now consider this issue to be resolved.

If you still experience any issues with Alarm functionality, please erase any existing Alarms and recreate them - if you still experience issues after that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Show previous replies

J

juliusmusic

Lyricist III

Thanks for the updates Corry P, that sounds like progress in at least pinning down where the problem might be. Fingers crossed for a resolution.

Let me know if there’s anything useful I can test or supply you with.

Corry P

Sonos Staff

Hi @juliusmusic

If you can recreate this issue and submit a support diagnostic immediately afterwards, that would be great! Thanks!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GreenWellies

Lyricist III

Adding to my past threads, I have the same issue - alarms work but cannot be edited or new alarms added? I have just upgraded my phone to IPhone 16 Pro this week and the same issue transferred across - I still cannot change or add alarms.

My partner uses same Sonos network and same Sonos account on her older iPhone but she can edit and add new alarms. Needs a fix… please help.

Did you try the steps mentioned by the Sonos Staff above in relation to deleting all alarms etc?

Yes I tried all the recommended actions several times. Not fixed.

J

jc4

Hi @jc4

The issue was marked as resolved with the update that came out on the 22nd of July.

Hi @Tiffanbrill et al

I recently came across the following sequence of steps that may help with your situation:

Delete all existing alarms
Reset Sonos app
Open Sonos app
Uninstall Sonos app
Reinstall Sonos app
Sign in

Please try following these steps and let me know if you continue to have the same issue with your alarms afterwards. Thanks.

I hope this helps.

Above, I described steps that should resolve the matter for anyone still experiencing issues, but you refused to follow them.

Incidentally, the reason I asked you to remove all your current alarms is so that the file to which they are saved is emptied and is no longer corrupted (unable to be parsed). Then, adding new alarms should work without issue. If you are not willing to follow the steps, I don’t think I can help you.

However - if you do follow those steps and alarms still do not work afterwards, please first ensure that you have the correct settings for your region under Settings icon » Manage » Date & Time. If they are correct but the new alarm(s) did not go off at the correct time, please submit a support diagnostic and let me know - it will take some momentum to get the ticket reopened and fresh diagnostics will likely be needed.

I hope this helps.

Well, I've gone ahead and deleted my alarms, as requested. Did that solve my problem? Who knows. I can't recreate what was previously set up. The service I was using (Calm) does not come up using the search function (why does search only search selected services?) so there is no way of locating these items to add to new alarms. I thought “no biggie, I'll save it as a favorite and select it that way”, but no such luck as while the app says items are being saved to favorites, but they aren't actually being added there.

One step forward, three steps back. This was the exact reason I did not want to delete what I had - fear I would not be able to recreate and I would be in a worse position than when I started. Congrats to Sonos for providing the proverbial final straw so I could just walk away from this dumpster fire.

J

juliusmusic

Lyricist III

Hi @juliusmusic

If you can recreate this issue and submit a support diagnostic immediately afterwards, that would be great! Thanks!

Done! *

I tried to set up several new alarms, just using the default settings. Weirdly, one of them appeared for a few seconds, but when I tried to add another it disappeared again… Diagnostic sent straight afterwards. Hope it helps. Happy to change something and then send another if that’s useful.

*Moderator Note: Diagnostic removed*

Corry P

Sonos Staff

Hi @jc4

Well, I've gone ahead and deleted my alarms, as requested. Did that solve my problem? Who knows. I can't recreate what was previously set up. The service I was using (Calm) does not come up using the search function (why does search only search selected services?) so there is no way of locating these items to add to new alarms. I thought “no biggie, I'll save it as a favorite and select it that way”, but no such luck as while the app says items are being saved to favorites, but they aren't actually being added there.

I can only apologise - it seems there is an issue with searching Calm in general (and possibly some browsing issues too) which, as far as I can tell, hasn’t previously been reported - I have reported it now.

Are you able to set alarms using any other services?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

jun_man

Lyricist III

Hi Corry P.

No problem. Sorry to have rambled on but put it down to frustration.

well, guess what……………….”almost”, I repeat “almost” good news and for your interest by way of feedback:

I just carried out your listed procedure, precisley in order - on my iPhone.

Delete all existing alarms
Reset Sonos app
Open Sonos app
Uninstall Sonos app
Reinstall Sonos app
Sign in

I was amazed, because; after finalling signing in (last item on your fix list) I went to set an alarm and hey presto, it worked………………….well, ”almost”! i.e. Hit SAVE and it did just that!

This is what happened by way of example:

I set a 7am alarm for Bedroom and Radio station to come on, Sat only (for tomorrow) and 1 hour duration.

Imagine my surprise when it actually “SAVED” (hurrah) .

However when I looked back at the newly SAVED alarm it had changed the Radio selection (I tried many stations in case it didn’t like my chosen one) back to Chime and the selected day of week [Sat] had reset to Everyday (i.e. 7 days).

Srange thing though is that this actually “nearly” worked so I will still need to go to iPad or Windows laptop to now save the Radio and number of days settings.

As feedback though - ALL the other settings did “SAVE”.

As I never use an alarm chime (I wake only to radio) this has, unfortunately, NOT solved my problem but is much closer and thanks for your tip even though the desired result is still left with a “bug”!

So near yet so far.

PS: I note your point about “known issue and controllers etc” so guess will wait. Thanks again anyway.

Have you been able to resolve this? I have the exact same issue as you; having followed the steps I can create a new alarm, and hit save, and it appears, but when I re-open it, it is as you describe, no live station, the volume setting is different, and I can’t edit it. When I close out of the app and re-open, the alarm is no longer visible.

O

obmuj

Lyricist III

No jun-man. I’ve given up. I just set everything on iPad or Windows laptop. Works without any issues and appear in the iPhone without problem.

A final sting in the tail. When it did save the setting I described but with the other issues I mentioned I then went about setting up a second alarm. When I SAVED that they all disappeared. I e Saving a second alarm deleted the first one and the second one leaving nothing.

There really is nothing else one can do as it is clearly a bug since they updated this app when most agree it never needed to be updated anyway.

As has been discussed just a question of wait for a fix……….fingers crossed!

J

jun_man

Lyricist III

Thanks - and of course this morning, the alarms which I had re-done using the desktop app didn’t go off. It’s such a mess and so frustrating.

O

obmuj

Lyricist III

jun-man. That’s a coincidence, as my alarm for Monday morning, correctly set by the other gadgets, didn’t go off today either. I think thats a network problem though and seems we both got hit. Busy servers on a monday maybe?

Wjat I still can’t get my head around is; my partner has identical phone to me and her Sonos alarm settings are saved without any problem. Very strange.

To add to my misery I now have a flat tyre so heading [limping] to the tyre centre.

Show more replies

Sign up

Login to the community