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Tiffanbrill
Tiffanbrill
Trending Lyricist I
May 16, 2024 4:40 PM UTC
Answered

Can not create/save alarms

Hello, since the new update I can not create or save alarms.
I use an iphone 14 pro max with the newest app update
and an old iphone 7 plus with an outdated app.

 I onlöy can add/update it on an outdated app (iphone 7plus) now...
From the current app and main device (iphone 14 pro max) I can not edit or save it.


Still can not create or save on both devices.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Sep 4, 2024 3:37 PM UTC

    Hi All

    We now consider this issue to be resolved.

    If you still experience any issues with Alarm functionality, please erase any existing Alarms and recreate them - if you still experience issues after that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    jun_man
    Lyricist III
    Oct 21, 2024 10:39 AM UTC

    It never rains, but it pours…! It’s also slightly frustrating that this topic has been marked as ‘Answered’ when it clearly hasn’t been. Not sure that’s aligned with the recent ‘customer charter’ style announcement.

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    Kablan
    Lyricist I
    Oct 21, 2024 11:03 AM UTC

    I came across this thread and I’m facing the same issue. I’m unable to create/save an alarm from my iPhone, but it works from the Sonos app on my laptop. I have an iPhone 16 Pro Max running iOS 18.0.1 and Sonos latest version 80.09.09.

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    Didds180
    Lyricist I
    Oct 21, 2024 12:57 PM UTC

    I have also been having this issue for some time (iPhone 13)… after reading through the thread, I’m pleased to hear I should be able to set/edit alarms at least using my laptop. Fingers crossed for a fix to come through soon! 🤞🏼

     

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    juliusmusic
    Lyricist III
    Nov 7, 2024 6:25 PM UTC

    @Corry P Any updates on this issue? Looking forward to a fix and being able to wake up to music again!

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      Corry P
      Corry P
      Sonos Staff
      Nov 7, 2024 6:36 PM UTC

      Hi @juliusmusic 

      As far as I can make out, no change yet - but, I don’t have access to much so please don’t take that as meaning no progress whatsoever.

      To be clear, I am referring to iOS devices not always saving or showing correct settings in the app, which may or may not be the problem you are experiencing. The only issue we are tracking regarding Alarms specifically is that iOS devices cannot choose Music Library content to play.

      I hope this helps.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        GreenWellies
        Lyricist III
        Nov 16, 2024 11:29 AM UTC

        ​@Corry P Thus is still a very frustrating issue. I have spoken to Sonos call centre, tried all attempts 0n different Sonos threads that have been suggested several times, and still seem no closer to resolution in 6 months. Please can this be prioritised at Sonos. There are a few chat streams discussing this. Thanks!

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        NKR
        Lyricist I
        Nov 16, 2024 1:52 PM UTC

        This is so embarrassing that we still can’t save alarms with live music six months later. How many times will Sonos push out major regressions in the app?

         

        We went from two in every room to only four speakers left in the house, and advocating Sonos for nearly a decade to telling everyone to stay away. I continue to be disappointed in the quality of software which truly lets down the high quality hardware.

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        ss1234
        Trending Lyricist II
        Nov 19, 2024 9:00 AM UTC

        I still cannot create / save alarms. iPhone 14 Pro, latest app version, Sonos system up to date

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        juliusmusic
        Lyricist III
        Nov 27, 2024 11:43 PM UTC

        It’s extraordinary that this still hasn’t been sorted out.

        The release of the new app was clearly a disaster but we were told (by the CEO no less) that Sonos was prioritising improvements and fixes.

        Instead, we’re six months down the line and it’s still not possible to set an alarm.

         

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        ss1234
        Trending Lyricist II
        Dec 1, 2024 11:06 PM UTC

        I spoke to Sonos support on Monday 25th November. The agent said there was no record of this issue being reported on Sonos’ side. He filed a ticket and said someone would get back to me via email but not heard anything yet. I had called Sonos support to report the issue in June 2024 so I was a bit confused 

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