Can not create/save alarms

Thanks for tips. I might try a report soon as I have spoken (by phone) to Sonos but no result there. Thanks again.

Has anyone else in the household got an iPhone (or even a friend or relative who may visit your Home) - maybe see if the Sonos App on their device will work with your Sonos setup… just as a thought🤔? It may help to pin-point if the issue lies with your iPhone, perhaps.

ah, obvious but why didn’t I think of that - derrr. Yes. I will ask my partner as she has identical phone too. Now why didn’t I think about that. Thanks again.

Hi @obmuj 

No-one is asking you to reset your iPhone. In fact, I’ll ask you now not to do so - I don’t see how it would help.

As you did not specifically mention it, have you tried removing all existing alarms then resetting the app, as outlined previously?:

I appreciate that you had issues with your alarm before updating to iOS 18.1, but please be aware that it is a newly released OS (Operating System) and that, as a result, behaviour may not be entirely as intended, at least for a while.

Thanks for submitting a diagnostic report - I’ve had a look, and it looks like your 7am alarm worked without issue. The logs say it played for 2 hours. Is this not what you experienced? Or, was this alarm not created with the new app? If not, please create a new but near-identical alarm to go off in a few minutes. Wait for the time it was set for to pass, and if it did not play, please submit a support diagnostic and reply here letting me know. Thanks.

Adding to my past threads, I have the same issue - alarms work but cannot be edited or new alarms added? I have just upgraded my phone to IPhone 16 Pro this week and the same issue transferred across - I still cannot change or add alarms.

My partner uses same Sonos network and same Sonos account on her older iPhone but she can edit and add new alarms. Needs a fix… please help.

I have the same issue as others in this thread: I can’t add or edit alarms using the ios or ipados app. The only thing I can do is switch existing alarms on or off.

I’ve been through all the suggested steps in this thread, checked that everything is up to date, submitted a diagnostic report to chat support, etc.

Nothing has helped.

Alarms work fine if I use the Mac app, but I’d love to be able to use the app on my phone again.

Did you try the steps mentioned by the Sonos Staff above in relation to deleting all alarms etc?

Yes. I did all this, twice:

• Delete all existing alarms
• Reset Sonos app
• Open Sonos app
• Uninstall Sonos app
• Reinstall Sonos app
• Sign in

I also did a new install of the app on an iPad and I have exactly the same problem there.

It’s really a strange issue, as the iPad’s here (x 2) each work fine, aswell as our iPhones (all running v18.0.1 OS) - I wonder if it’s an iDevice setting that’s causing the issue? Even @obmuj who posted in the thread earlier, had success with their iPad, but not their iPhone - it seems to point to the iDevice, but not sure here as to what it might be that would cause such a problem. I think it best to submit diagnostics and speak to Sonos Support as mentioned earlier, as it appears that Sonos have this issue down as being ‘fixed’ by an earlier App/Firmware update… on that note, has everyone checked for any firmware updates, via the Sonos App Settings (just in case)?🤔

Yes, obviously, I’ve checked for firmware updates. And I’m using iOS 18 and iPadOS 18 on fairly new devices.

Corry P’s suggestion that the issue is a corrupted alarm file that can’t be parsed seems plausible. But if that’s the case then (at least for me) deleting all alarms (and apps, etc) doesn’t seem to reset that file.

Also the (old) Mac app has no problem writing to that file, and those changes are correctly picked up by the iOS and iPadOS apps...