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Can not create/save alarms

Forum|Forum|2 years ago
May 16, 2024
123 replies
4881 views

Hello, since the new update I can not create or save alarms.
I use an iphone 14 pro max with the newest app update
and an old iphone 7 plus with an outdated app.

I onlöy can add/update it on an outdated app (iphone 7plus) now...
From the current app and main device (iphone 14 pro max) I can not edit or save it.

Still can not create or save on both devices.

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Best answer by Corry P

Hi All

We now consider this issue to be resolved.

If you still experience any issues with Alarm functionality, please erase any existing Alarms and recreate them - if you still experience issues after that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Show previous replies

J

jc4

Hi @Tiffanbrill et al

I recently came across the following sequence of steps that may help with your situation:

Delete all existing alarms
Reset Sonos app
Open Sonos app
Uninstall Sonos app
Reinstall Sonos app
Sign in

Please try following these steps and let me know if you continue to have the same issue with your alarms afterwards. Thanks.

I hope this helps.

With all due respect, any fix that asks me to delete all my alarms isn't something I'm willing to try. While I cannot add new or edit what I have, the alarms I had set up already are working. Asking me to delete all leaves me worse off than I am now. Given the cost of Sonos equipment, I'm not willing to serve as a guinea pig testing possible fixes for something that doesn't appear to have been fully beta tested before launch.

G

GreenWellies

Lyricist III

Could someone call me on this ongoing issue. Recent app updates have not fixed this issue with amending/adding new alarms. It has been 4 months now. Chat support has not helped or resolved. Thanks,

J

jc4

Hi @Tiffanbrill

Thanks for that info. We need a little more context, please.

Have you tried a reboot of your iPhone 14? If not, please do so, just in case it helps.

Do you know when this started? Has it been since May, or later than that?

Do you have access to an alternate device that can run the newer Sonos app? If so, do you see the same behaviour on it?

Hi @Alex D & @jc4

As you have the same issue, could you please also try all the steps I’ve suggested above (in previous posts too) and submit a support diagnostic, letting me know here when you have done so? Thanks.

@Corry P any progress on this? You'd asked for the support diagnostic, which all three of us (Tiffanbrill, Alex D and myself) provided about a month ago.

Ken_Griffiths

@Corry P any progress on this? You'd asked for the support diagnostic, which all three of us(Tiffanbrill, Alex D and myself) provided about a month ago.

I don’t think there’s any progress, as there hasn’t been an update since 19th Sept. (approx.) Any updates will likely appear in the release notes published at the link below…

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

I would perhaps monitor that page for any updates.

Hope that assists.👍

Corry P

Sonos Staff

Hi @jc4

The issue was marked as resolved with the update that came out on the 22nd of July.

Hi @Tiffanbrill et al

I recently came across the following sequence of steps that may help with your situation:

Delete all existing alarms
Reset Sonos app
Open Sonos app
Uninstall Sonos app
Reinstall Sonos app
Sign in

Please try following these steps and let me know if you continue to have the same issue with your alarms afterwards. Thanks.

I hope this helps.

Above, I described steps that should resolve the matter for anyone still experiencing issues, but you refused to follow them.

Incidentally, the reason I asked you to remove all your current alarms is so that the file to which they are saved is emptied and is no longer corrupted (unable to be parsed). Then, adding new alarms should work without issue. If you are not willing to follow the steps, I don’t think I can help you.

However - if you do follow those steps and alarms still do not work afterwards, please first ensure that you have the correct settings for your region under Settings icon » Manage » Date & Time. If they are correct but the new alarm(s) did not go off at the correct time, please submit a support diagnostic and let me know - it will take some momentum to get the ticket reopened and fresh diagnostics will likely be needed.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

O

obmuj

Lyricist III

Well, it seems this alarm setting problem is never ending. As a reminder and only of use to those with another gadget handy (e,g, Windows laptop or iPad in my case) I can set and save alarms with no problem but have to use either of these. I just cannot save an alarm using the iPhone (btw; now also updated to ios 18.1 but same problems before anyway).

I appreciate some have other issues with alarms but this does work. i.e. DO NOT use the phone to set an alarm. i.e. You need to ensure you always have either your laptop or iPad with you.

Corry P

Sonos Staff

Hi @obmuj

If you are unable to set a new alarm with the mobile app then I encourage you to submit a support diagnostic and let me know - if no-one does, nothing will be addressed (seeing as we already consider this issue resolved).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Ken_Griffiths

Well, it seems this alarm setting problem is never ending. As a reminder and only of use to those with another gadget handy (e,g, Windows laptop or iPad in my case) I can set and save alarms with no problem but have to use either of these. I just cannot save an alarm using the iPhone (btw; now also updated to ios 18.1 but same problems before anyway).

I appreciate some have other issues with alarms but this does work. i.e. DO NOT use the phone to set an alarm. i.e. You need to ensure you always have either your laptop or iPad with you.

Might it perhaps be an issue with your mobile? Only it’s working okay on the iPhone here running iOS 18.0.1 - see attached where I save an alarm in our main bedroom for 8am.

O

obmuj

Lyricist III

well, if it is the phone I have no idea what to do. I have already done all the obvious and easier solutions.e.g turned off, rebooted, uninstalled, reset, unistalled and reinstalled, deleted network settings, reset network settings….the list is endless. Oh, plus turning off all the Sonos machines and set up/reconfigured as new..what else is there. The thought of resetting the iphone to factory does not appeal and running a restore from Apple wouldn’t help; it might restore the problem if the problem lies in th Apple “engine room” somewhere. Frustrating but at least it’s not a problem travelling as I use a different alarm method, obviously; as my Sonos is not with me.

Ken_Griffiths

well, if it is the phone I have no idea what to do. I have already done all the obvious and easier solutions.e.g turned off, rebooted, uninstalled, reset, unistalled and reinstalled, deleted network settings, reset network settings….the list is endless. Oh, plus turning off all the Sonos machines and set up/reconfigured as new..what else is there. The thought of resetting the iphone to factory does not appeal and running a restore from Apple wouldn’t help; it might restore the problem if the problem lies in th Apple “engine room” somewhere. Frustrating but at least it’s not a problem travelling as I use a different alarm method, obviously; as my Sonos is not with me.

I can’t see the issue being your speakers, as you mentioned the Alarms work fine there when using your iPad etc. so that infers to me the issue may lie with your iPhone. You’re probably best to reproduce the issue and submit a diagnostic report (do not post its reference here) and perhaps speak to Sonos Support Staff. I would do a diagnostic too after things work from your iPad controller, so that a comparison can perhaps be made between the two controller devices.

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