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Can not create/save alarms

Forum|Forum|2 years ago
May 16, 2024
123 replies
4881 views

Hello, since the new update I can not create or save alarms.
I use an iphone 14 pro max with the newest app update
and an old iphone 7 plus with an outdated app.

I onlöy can add/update it on an outdated app (iphone 7plus) now...
From the current app and main device (iphone 14 pro max) I can not edit or save it.

Still can not create or save on both devices.

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Best answer by Corry P

Hi All

We now consider this issue to be resolved.

If you still experience any issues with Alarm functionality, please erase any existing Alarms and recreate them - if you still experience issues after that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Show previous replies

Corry P

Sonos Staff

Hi @Tiffanbrill

Sorry to hear that!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

TiffanbrillAuthor

Trending Lyricist I

Hi @Tiffanbrill

Sorry to hear that!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I’m from Austria only Email is form CEO who de direct me to here, Chat support is disabeld, phone number aprox 3-5 h wait time.

Corry P

Sonos Staff

Hi @Tiffanbrill

Understood.

This is critical: do you actually see the Alarms section in the Sonos app or not?

If you do not, then I think it likely that you have a device on your network or software on your phone that is blocking access to optimizely.com - please remove this blocking (add *.optimizely.com as a whitelist, for example).

If you do see the Alarms section in the newer app, but cannot get an alarm to save/work, please try the following:

Remove all Alarms from your Sonos system (we want the file where they are saved to be empty).
Reset the Sonos app: User icon » App Preferences » Reset app » Reset. Reopen the app afterwards and opt to connect to an existing system, then sign in.
Go to System icon » Manage » Alarms and add and test an alarm.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

TiffanbrillAuthor

Trending Lyricist I

Hi @Tiffanbrill

Understood.

This is critical: do you actually see the Alarms section in the Sonos app or not?

If you do not, then I think it likely that you have a device on your network or software on your phone that is blocking access to optimizely.com - please remove this blocking (add *.optimizely.com as a whitelist, for example).

If you do see the Alarms section in the newer app, but cannot get an alarm to save/work, please try the following:

Remove all Alarms from your Sonos system (we want the file where they are saved to be empty).
Reset the Sonos app: User icon » App Preferences » Reset app » Reset. Reopen the app afterwards and opt to connect to an existing system, then sign in.
Go to System icon » Manage » Alarms and add and test an alarm.

I hope this helps.

Hey :)

I tried it and it still didn't work. I'm really frustrated.

And I'm near at the point i just want to return it… I tried everything i could think off. Aren't there any log files somewhere where i can upload or download those and send it to an Sonos technicen or something?

Corry P

Sonos Staff

Hi @Tiffanbrill

I tried it and it still didn't work. I'm really frustrated.

Thanks for trying those steps! From your response, I gather that you can see the Alarms section in the app?

And I'm near at the point i just want to return it… I tried everything i could think off. Aren't there any log files somewhere where i can upload or download those and send it to an Sonos technicen or something?

Yes there is. I am not convinced that they would tell me anything useful, however. We shall see.

Please attempt to create a new alarm. When you have finished, submit a support diagnostic and reply here letting me know when you have done so, but please do not share the number given.

While you are waiting for a reply, please try using the Desktop Controller for a Windows/Mac computer to create an alarm if one of those is an option for you. Here’s a link to the download page.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

TiffanbrillAuthor

Trending Lyricist I

Hi @Tiffanbrill

I tried it and it still didn't work. I'm really frustrated.

Thanks for trying those steps! From your response, I gather that you can see the Alarms section in the app?

And I'm near at the point i just want to return it… I tried everything i could think off. Aren't there any log files somewhere where i can upload or download those and send it to an Sonos technicen or something?

Yes there is. I am not convinced that they would tell me anything useful, however. We shall see.

Please attempt to create a new alarm. When you have finished, submit a support diagnostic and reply here letting me know when you have done so, but please do not share the number given.

While you are waiting for a reply, please try using the Desktop Controller for a Windows/Mac computer to create an alarm if one of those is an option for you. Here’s a link to the download page.

I hope this helps.

Ive created an alarm, and I also have submitted the Diagnostic Log.
Thanks
~Tiffy

A

Alex D

Lyricist II

I still can’t save alarms either

J

jc4

Same - alarms still do not save. I can attempt to add a new one, but can't save that either. The save button literally does nothing. Black Friday sales can't get here soon enough so I can be rid of this system.

Corry P

Sonos Staff

Hi @Tiffanbrill

Thanks for the diagnostics - I’m looking at them now, and do see an error.

What source were you trying to play in the alarm setting, please?

Also, if you set the alarm to just play the chime, does it then save and work as expected?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

TiffanbrillAuthor

Trending Lyricist I

Hi @Tiffanbrill

Thanks for the diagnostics - I’m looking at them now, and do see an error.

What source were you trying to play in the alarm setting, please?

Also, if you set the alarm to just play the chime, does it then save and work as expected?

Hello,

even when I select the Chime, it wont save it or showing me after i switching apps or something.
I selected my Spotify “Weekly” playlist, or when i try any other Song or PLaylist, even from apple Music, or Mixcloud - nothing really works or want to save.

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