Trending Lyricist I

Answered

Can not create/save alarms

Forum|Forum|2 years ago
May 16, 2024
123 replies
4880 views

Hello, since the new update I can not create or save alarms.
I use an iphone 14 pro max with the newest app update
and an old iphone 7 plus with an outdated app.

I onlöy can add/update it on an outdated app (iphone 7plus) now...
From the current app and main device (iphone 14 pro max) I can not edit or save it.

Still can not create or save on both devices.

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Best answer by Corry P

Hi All

We now consider this issue to be resolved.

If you still experience any issues with Alarm functionality, please erase any existing Alarms and recreate them - if you still experience issues after that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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G

GreenWellies

Lyricist III

Same for me. Spoke to Sonos on early July 2024 and not solution. Frustrating!’

R

raf44

Contributor I

Can we please have an update as at this stage I am wanting to buy a new speaker from a different company just to be able to control it by my phone with an app that works?!

R

raf44

Contributor I

I now can't even open the app without it crashing.

G

GreenWellies

Lyricist III

I cannot add, save, edit alarms since the app change! Reinstalled several times, restarted router and installed all subsequent app updates. Please help?

X

Xee

Lyricist II

Will Sonos ever reply to this issue/bug?

Corry PAnswer

Sonos Staff

Hi All

We now consider this issue to be resolved.

If you still experience any issues with Alarm functionality, please erase any existing Alarms and recreate them - if you still experience issues after that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

O

obmuj

Lyricist III

All seems fixed as Corry P (Sonoos staff) states. What a nightmare but we are there now…..I hope.

K

kpr

Prodigy I

There still has been at least one user for whom the Alarms option isn’t showing in the new app. At least one reason has been that pi-hole/ad-blockers/dns filtering has blocked access to sonos.com (to fix: allow that). Once that has been allowed the Alarms option has become visible in System Settings > Manage.

pi-hole is discussed in this in relation to Sonos Voice Control but users have reported it also affecting Alarms option in the app.

X

Xee

Lyricist II

The issue still remains . New alarms wont show on app and edit still not possible.

TiffanbrillAuthor

Trending Lyricist I

Hi All

We now consider this issue to be resolved.

If you still experience any issues with Alarm functionality, please erase any existing Alarms and recreate them - if you still experience issues after that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

I’m still unable to save or edit or even delete it.

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