Can not create/save alarms

Hi @Tiffanbrill 

Thanks for that info. We need a little more context, please.

Have you tried a reboot of your iPhone 14? If not, please do so, just in case it helps.

Do you know when this started? Has it been since May, or later than that?

Do you have access to an alternate device that can run the newer Sonos app? If so, do you see the same behaviour on it?

Hi @Alex D & @jc4 

As you have the same issue, could you please also try all the steps I’ve suggested above (in previous posts too) and submit a support diagnostic, letting me know here when you have done so? Thanks.

Update: Forget my message saying Alarms fixed. Like others it is not. My existing Alarms are fine and work but I cannot add a new alarm. Inputting all the times/duration/type of alarm etc goes fine. Hit SAVE and it does not save. back to the drawing board.

How many alarms have you already set? Delete one or two and try it again.

Thanks Smilja. I have three set. Mon-Fri, Sat and Sun. I might try that although, as they (existing alarms) are working I am loathe to delete them in case they don’t save again. However, as I first reported when I encountered this issue; I can set the alarms with no problems and save in an iPad and they immediately show on iPhone. ie there is a workaround (for now) i.e. set up  alarms in iPad.

hmmmm. as i typed the above I guess I could carry out your suggestion as I have just stated that I can get them back provided I use a different gadget (iPad) so maybe i will try out your suggestion.

I also see that Corry P has suggested a reset so maybe i will try your suggestion first then do the reset if no luck.

Restarting the iPhone may suffice.

Smilja - Thanks but I think this has been tried by everyone. I must have restarted the phone a dozen times since the problem first appeared. Forst rule for any gadget is “reboot” first to see if prblems fixed. It is very frustrating but at least, if the other steps fail (yours and Cory P suggestion) then I know I can set alarms but just not using the phone. Hope Sonos fix this issue soon although i won’t hold my breath as it has been many months.

@obmuj, Have you been in touch with Sonos support regarding this issue? I’ve only got an old iPhone 8 and an iPad 6 but the alarm settings do work on both devices as supposed to.

Hi Corry, I’ve given the steps above a try. I was able to create an alarm through the Mac os app. I remain unable to create or save changes to alarms on my iphone app or on my ipad app (I can see the option to do so, and get the menu, but whenever I save and return to the alarms list, the changes I’ve made don’t appear). I’ve submitted diagnostics through the iphone app. Any help much appreciated!

Smilja, yes. ages ago but no luck. Spoke to someone who just said the usual stuff. Things are being sorted out; reboot, reinstall all apps/speakers etc etc etc. I posted my message about being fixed as I genuinely thought it was fixed only to realise it was simply because my iPad and, incidentally, Windows Sonos too, sets alarms perfectly and they all appear immediately in iPhone. Since your suggestions I have now deleted all alarms (on iPhone), rebooted, reset app, deleted app, reinstalled app and the only difference (I nearly got excited!!!) was that the iPhone did SAVE (ie it allowed the SAVE choice unlike before where nothing happened) but then, after going back to check, Alarms had disappeared (but remain on iPad and Windows). It is obviously a bug on the iPhone only. I have now reset my Mon-Sunday alarms using Windows and iPad and all appear on iPhone. I will simply have to make sure I always have laptop or tablet with me when I need to set an alarm. I cannot think of anything else to do, short of completely factory resetting my phone which I am not prepared to do as I cannot imagine the nightmare of reinstalling tens of apps and the implications or problems that might cause. Very strange. in a nutshell the problem is simply that the phone cannot act on pressing the SAVE button.

@obmuj, Do you have enabled device backups to iCloud? If so, settings and apps would load automatically after resetting the iPhone.

[...] It is obviously a bug on the iPhone only. [...]

Perhaps, program errors can occur/emerge on specific device models only. However, that’s for the Sonos support to gather sufficient data and pass it on to product development.