Articles about new app failure?

@Kumar I am not a Sonos employee and have no special insight to what they are planning.

My understanding of the question @ha1292 asked, and the context that I used when answering, was not being able to get the speakers working with the app at all. If your speakers do not work then nothing else matters.

It’s just nice fluffy words that they think will sell products. Like when they reply to every issue with their standard blurb around the app being their most ambitious project yet. 

I personally have no desire to control my Sonos from ‘the Cloud’ and it being thrust upon us is not appreciated
 

I get that; my post quoting your words was not to you but to a wider audience including Sonos who claim they are reading every post. My point is that even if the speakers do start working again, what is this new exciting future they will give us, where is it hiding today, and why can’t S1/S2 apps access it via existing architecture that works. Or, worked.

I think Dave gave the answer to that, which I suspect is the correct one.

If Sonos ever provides a functional app for download again, it may well be the last update people are willing to download. I know that personally (after getting screwed with this download) I’ll be waiting at least a month after a download is released before I’d be willing to try it.. and that will only be after monitoring the forums for reactions.

Ex blackberry ceo. 

Anybody else experiencing issues adding new speakers to the system? I either get error 1002 when updating speaker software or a random error after trying to add the speaker after pressing the infinity button

There are a lot of posts about this. Probably best to contact support unfortunately. 

But is this really helpful? I read support guys just rule out the problem as being a defective unit, which is just ridiculous. I tried everything suggested, resetting to factory settings, unplugged my speakers billion times already, yet still getting either wifi connectivity errors (even with ethernet cable plugged in) or simply “there was a problem adding your speakers, please try again later”.

Honestly, is there no pressure on Sonos to fix these issues ASAP? This is so shameful and so unprofessional that it even sounds criminal what they’re doing here, considering uninformed people buy their products and can’t even use them.

It’s up to you if you want to contact support or not. Likely a 2 hour wait. They’ll have you reboot your network etc. Probably won’t fix it cause the app is buggy AF. But you won’t know unless you call. 

@Ken_Griffiths has had little to no issues with the app, I’ve pinged him so he sees your posts and maybe he has some suggestions. 

The Sonos CEO says he’s been using the app Since Christmas, as well as Sonos employees. He said something like 1% having problems. You tell me if they seem urgent? 

If that were actually true, he's telling us that 99% of their users never edit their queue or a playlist. So why even put those on the development roadmap if no one uses them?

The incompetence of that guy is very comforting. No matter how unbelievably bad you are at logical reasoning, you can always become the leader of a billion dollar tech company.

Should Trump not be allowed to enter the elections next November, we could be looking at the next president.

"Best. Update. Ever... That old S2 app? Ugly as a dog!"