Skip to main content
stein067
Enthusiast I
May 15, 2024

Articles about new app failure?

  • May 15, 2024
  • 33 replies
  • 2369 views
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    33 replies

    Show previous replies
    Veeper
    Prominent Collaborator I
    May 25, 2024

    It’s up to you if you want to contact support or not. Likely a 2 hour wait. They’ll have you reboot your network etc. Probably won’t fix it cause the app is buggy AF. But you won’t know unless you call. 

    @Ken_Griffiths has had little to no issues with the app, I’ve pinged him so he sees your posts and maybe he has some suggestions. 

    The Sonos CEO says he’s been using the app Since Christmas, as well as Sonos employees. He said something like 1% having problems. You tell me if they seem urgent? 

    The problem with Sonos right now is that they tried to do too much at once, with too little thought to UX through the process.

    They have two major issues:

    1. The app is buggy and missing features.
    2. The app is very different and not intuitive for many users.

    It won’t matter if they iron out all of the bugs and missing functionality, if at the end of the day users are left with what amounts to “kale flavored bubblegum”.

    AMPx2, One SLx6, Play5x2, SUBx2, Play1x2, Move, Roam (Yuck), ARC, PlayBar, Beam, SYMFONISKx2, Awful New App.
      RJSUK
      Enthusiast II
      May 25, 2024

      Sonos' Chief Product Officer Maxime Bouvat-Merlin, who claimed the app "upgrade" was courageous, sold 50% of his Sonos shares this week…

       

      https://in.investing.com/news/sonos-chief-product-officer-sells-over-665k-in-company-stock-93CH-4209793

        AlexPermit
        AlexPermit
        Prodigy I
        May 25, 2024

        From yesterday:

        Sonos update: Smart speaker company responds to outcry over new app

        ‘We’ve heard your feedback,’ Sonos says after flurry of user complaints

          Missionsparta
          Enthusiast II
          May 27, 2024

          ‘ The most significant change is that the apps use new cloud services that provide richer music discovery features than were possible with the old app. ‘

           

          Presumably this all dependent on actually being able to conenct to your Sonos system? I’m no IT expert but this appears to be a bit of a flaw with the new app….

          So if my internet connection doesn’t work I cannot control my speakers playing Blu-ray or vinyl in my home?

          more than a missed step imho 

          Thank you. I am so tired of hearing the complaints are about missing features. The mass majority of the complaints are that we cant even access our hardware most of the time and when we can’t it still is a disaster.

            stevepow
            Prominent Collaborator I
            May 28, 2024

            From yesterday:

            Sonos update: Smart speaker company responds to outcry over new app

            ‘We’ve heard your feedback,’ Sonos says after flurry of user complaints

             

            They have not heard user feedback or they would pull this trash app and let people roll back. They blew up a working setup and refuse to restore it.  No one is asking for a fix of the new app “in the future”.  They absolutely are haven’t heard anything.

              maven
              Enthusiast I
              May 31, 2024

              This one is good, did not know about the new cloud-based features (and lack of security!)

              https://www.theregister.com/2024/05/20/sonos_app_update_borks_users/

              maven
              Enthusiast I
              June 2, 2024

              CEO figures we just need time to get used to change, we just did not realize it yet: 

              https://livioacerbo.com/sonos-ceo-patrick-spence-addresses-the-companys-divisive-app-redesign/

              G0atHax0r
              G0atHax0r
              Enthusiast II
              June 2, 2024

              I am aware of four articles so far about the epic failure of the new Sonos app:

              Anyone aware of any others?

               

              Looks like the NY Times is weighing in with a big warning at the top of this article:

              https://www.nytimes.com/wirecutter/reviews/sonos-player/

                Mojo621
                Contributor I
                June 7, 2024

                In case this article wasn’t listed above.

                https://www.washingtonpost.com/technology/2024/05/17/sonos-new-app-update-problems/

                All of these articles cannot be ignored by corporate. In terms of software development this was a huge blunder and they are paying for the backlash. 
                 

                In terms of a case study this may be at the top of the list. How not to handle a botched app and product launch. The dev and marketing teams were at odds in the release of the headphones and new app and it shows. 

                The VASA principle in action. <« A HUGE FAIL

                MARKETING has destroyed their audience, customer base and the lifetime value of each and every customer from here on out. 

                The question now is will they stay afloat!


                 

                maven
                Enthusiast I
                July 3, 2024

                Seems like silence in the news for now, but the app is still a nightmare.

                Sonos taking down negative articles or people just got tired of complaining to a company that does not listen and are looking for a new ecosystem?

                Show more replies
                Terms & ConditionsAccessibility statement