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Enthusiast I
May 15, 2024

Articles about new app failure?

  • May 15, 2024
  • 33 replies
  • 2369 views
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33 replies

Standa
Lyricist III
May 15, 2024

There's one right here:

https://www.heise.de/en/news/Vermasselter-App-Launch-Sonos-stellt-sich-dem-Zorn-der-Nutzer-9718770.html

 

"Sonos advises against downgrading to the older version."

 

I wish I could revert to the old app.

Enthusiast II
May 16, 2024
May 16, 2024

This quote from it:

The most significant change is that the apps use new cloud services that provide richer music discovery features than were possible with the old app.

How exactly? What could S2 not do here that the new app will? Or, what can native apps of the Spotifys of the world not do that this new app will?

I would really like to know the what and the how of these two questions!

Contributor I
May 16, 2024

‘ The most significant change is that the apps use new cloud services that provide richer music discovery features than were possible with the old app. ‘

 

Presumably this all dependent on actually being able to conenct to your Sonos system? I’m no IT expert but this appears to be a bit of a flaw with the new app….

May 16, 2024

Well yes, my question was assuming that this little detail gets addressed!

skullc
Prodigy III
May 16, 2024

‘ The most significant change is that the apps use new cloud services that provide richer music discovery features than were possible with the old app. ‘

 

Presumably this all dependent on actually being able to conenct to your Sonos system? I’m no IT expert but this appears to be a bit of a flaw with the new app….

So if my internet connection doesn’t work I cannot control my speakers playing Blu-ray or vinyl in my home?

more than a missed step imho 

Network= livewire cpe pro 3 +eero 6 pro wireless
May 16, 2024

So if my internet connection doesn’t work

From what I have understood of this brave new world that Sonos is hawking, no internet = no Sonos in future. So far, no one has corrected me on this.

Will a TT wired to the line in on Sonos still work then? I don’t know the answer to that.

Headliner I
May 16, 2024

‘ The most significant change is that the apps use new cloud services that provide richer music discovery features than were possible with the old app. ‘

 

Presumably this all dependent on actually being able to conenct to your Sonos system? I’m no IT expert but this appears to be a bit of a flaw with the new app….

At this stage @ha1292 I wish that I was not an IT expert 😁

In the absence of good information then people like myself will speculate about what is going on and how things are architected.

Reading the responses here I can tell you that we have a lot of IT experts trying to piece things together in the hope of finding Sonos’ strategy. I’m sorry to sat that we are probably not helping the non IT crowd.

I can tell you that, in my 45 years in IT, I have been impacted by a number of really dumb IT related decisions and that Sonos have 2 in my top 10.

But to answer the question, you are correct, a richer Cloud based service is of zero value if the local speakers do not work.

May 16, 2024

 

But to answer the question, you are correct, a richer Cloud based service is of zero value if the local speakers do not work.

Sorry to repeat, but this is what I still haven't heard from anyone from day 1 of this debacle - Sonos is promising a wonderful tomorrow of elevated experiences of music listening in the home, with no specifics as to the how and what of that. 

To the quoted therefore - what is this richer cloud based service that Sonos is not able to access with S1/S2 today? Where is it hiding and how will the new app uncover it once the app starts working on Sonos speakers at home?

Or is this just more Sonos Kool Aid?

dave77
Headliner I
May 16, 2024

i just can’t get my head around how people at Sonos thought it acceptable to release the app with missing features, they must have seen this coming. I suspect that 9th May was meant to be the full release but it wasn’t ready. The marketing had already gone out a couple of months earlier so rather than hold their hands up and say it’s not quite ready yet they release a half-baked version with missing features that affect peoples daily lives, omitting alarms is just ridiculous!

Wrong decision, and potential catastrophic for their reputation.

I certainly ain’t buying their headphones 🤣