Enthusiast II

Answered

Anyone else experiencing severe APP LAG & slow loading/refresh with S2?

Forum|Forum|5 years ago
January 1, 2021
172 replies
16097 views

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)!

The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household. Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!

S1 was almost instant across all platforms and apps. While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?

I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support.

Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO lagging)?

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Best answer by Airgetlam

I’ve got no lag, on my 18 speakers and 5 controllers, using S2. Which makes me think there’s a local issue in your system.

I’d suggest three things to you. First, review the wifi interference FAQ. There’s some potential that your system is troubled, perhaps by outside influences. Worth reading through and applying what solutions are presented.

Second, try a network refresh. Unplug all your Sonos devices from power. While they are unplugged, reboot your router. When the router comes back up, go ahead and plug back in your Sonos devices.

Third, if neither of those work, system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Show previous replies

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Pster

Enthusiast I

Ubiquiti Unifi 6 I think. They may be access points.

Maybe this will assist? …

Thanks! I’ll check it out….

Stanley_4

Grand Maestro

Ubiquity Access Points - you access them from either a controller (Cloud Key or built into a Ubiquity router) or their App. There might be ssh access too but I think [it has been years] it must be enabled first.

You really need to visit their forums and your account page there: https://account.ui.com/

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GLMusicMan

Lyricist I

I’ve also been experiencing this lag in the app for some time finding all the system components upon launching the app.

I recently went into my router settings, and reserved/assigned specific IP addresses (vs dynamic assignments by the router) for every Sonos product in the system (which is a considerable amount of Sonos Products, I admit). . My experience so far is an immediate and considerable improvement in load time and listing all the products in the system.

I’m not suggesting this may work well for everyone, but time will tell for me. So far, I have completely closed the app several times, and upon opening the app, I am currently down to 5-6 sec for finding a system with over 24 components! Let's see if this lasts!

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PJD61

Contributor II

I am having the same issues @kassey22000 after buying new kit and moving from S1 to S2. Constantly being asked to search for system as my app cannot find system. Happens on iphone and macbook

instantly plays anything on each room (loaded playlist for example) if manually started from the device so agree its not wifi connection to router of room components - its the ability of the Sonos app to connect to the Sonos system. Only difference I have between old and new is that my S1 system was an original Sonos system that used its own wireless mesh and needed an ethernet connection (or bridge) to work. When this was upgraded to remove need for bridge, the ethernet connection remained…. When I upgraded I commissioned the new system without ethernet connection from router to devices…. So wondering if its wifi connection. Was going to try reconnecting an ethernet but new devices not near to router now….

106rallye

If the Bridge worked well for you, you could pick up it's successor, the Boost, while it is still available - it is out of production.

Your statement “its the ability of the Sonos app to connect to the Sonos system” might be read as if it puts the blame on the app. Remember the app is running on your phone, that needs to mak the connection to your network and down the line to your devices. The problem could also be the connection between your phone and the network.

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PJD61

Contributor II

Thanks @106rallye - yes..I dont mean to suggest the App is necessarily the problem.. but the connection of the App/phone/network through to the devices on the network. ..

I have now connected an ethernet cable to one device, and also followed other suggestions including reserving ip addresses for the devices…. and the time for S2 to recognise the system and connect has reduced…. its now about 7-10 seconds...for the first device to appear, and then others slowly pop up..

J

jazzjet

Contributor II

One of the most frustrating things with the S2 app is its slowness. Specifically, when moving from one track to the next in a playlist the details of the new track don’t appear, sometimes until halfway through the song.

106rallye

Using what service? I do not recognise this - I’m using Spotify.

Ken_Griffiths

One of the most frustrating things with the S2 app is its slowness. Specifically, when moving from one track to the next in a playlist the details of the new track don’t appear, sometimes until halfway through the song.

Sounds like a bit of network issue, or an issue between the Controller App and the speakers, as the ‘now playing’ screen updates almost instantly here with the selected track details and the Album Art takes a second, or so, after the track begins playing.

See attached example screen-capture, as I manually select each one of the tracks in a queued playlist…

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galaxie5000

Contributor I

3 years later…still an issue. Not an ‘interference’ problem. Music always streams fine, it’s the app connecting to the system that has the delay. Sonos says it’s an issue they’re working on. Some day?

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