Enthusiast II

Answered

Anyone else experiencing severe APP LAG & slow loading/refresh with S2?

Forum|Forum|5 years ago
January 1, 2021
172 replies
16097 views

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)!

The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household. Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!

S1 was almost instant across all platforms and apps. While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?

I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support.

Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO lagging)?

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Best answer by Airgetlam

I’ve got no lag, on my 18 speakers and 5 controllers, using S2. Which makes me think there’s a local issue in your system.

I’d suggest three things to you. First, review the wifi interference FAQ. There’s some potential that your system is troubled, perhaps by outside influences. Worth reading through and applying what solutions are presented.

Second, try a network refresh. Unplug all your Sonos devices from power. While they are unplugged, reboot your router. When the router comes back up, go ahead and plug back in your Sonos devices.

Third, if neither of those work, system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Show previous replies

106rallye

The system gets the streams straight from the internet. For your phone to connect the system your network is needed. Which is where the interference could come in…….

G

galaxie5000

Contributor I

The system gets the streams straight from the internet. For your phone to connect the system your network is needed. Which is where the interference could come in…….

Yes but why is it only the Sonos app, or connecting to the Sonos system has this issue?

controlav

Lead Maestro

The system gets the streams straight from the internet. For your phone to connect the system your network is needed. Which is where the interference could come in…….

Yes but why is it only the Sonos app, or connecting to the Sonos system has this issue?

Because Sonos requires inter-device communication on the local network to work correctly, and sadly many routers can’t do this correctly.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

T

Toolio

Prodigy II

The iOS version is slow to load for me on my iPad. It didn't seem as slow on Android, but I can no longer compare because I deleted it on my Android devices and returned to 16.1. However, SonoPad is much snappier than the Sonos app update on my iPad (plus, it actually works, has the features I need and can play the Sonos CBC service).

Ken_Griffiths

The iOS version is slow to load for me on my iPad. It didn't seem as slow on Android, but I can no longer compare because I deleted it on my Android devices and returned to 16.1. However, SonoPad is much snappier than the Sonos app update on my iPad (plus, it actually works, has the features I need and can play the Sonos CBC service).

I agree the new App opening time for our main Sonos setup here, takes 16 seconds, compared to 9-10 seconds on the old S2 App, but in complete fairness to Sonos, everything is loaded and ready to go on the main Home Screen, whereas I used to have to go onto scroll the My Sonos tab for its icons to later appear post start-up. I can live with these delays, as it’s only on opening from a fully closed state - The new App is almost instant & ready to go when it is brought into focus from a backgrounded state on my iOS controller devices.

I don’t much like the shadowy ‘slide-over’ animation on the various screens during navigation of some screens, whilst waiting for some things to load - that really makes it feel ‘laggy’, even if it only ‘slides-over’ for a second or so. I guess though some users may be okay with this.

Undoubtedly, we ALL would like everything to work as instant as possible, but it’s not going to happen - but as long as most of the missing things (widely discussed) are put back in the App, I will be okay with it.

Unlike some others, I like the App layout and find it easy to use (it’s simple, in fact). ‘Yes’ there are some bugs and issues with screen layout/positions, particularly on the iPad, but I’m thinking these things will all eventually be fixed and when that’s all done, I see it potentially being a much better App than the old S2 App.

It’s a pity that the App has lost some credibility by being released (too) early in this incomplete state, as ‘first impressions’ really do count …and so this new controller has an upward climb to win back ‘hearts and minds’.

All said and done, I’m personally happy to be patient and hang in there and will wait to see it develop as I do (still) see lots of potential in this new software. We shall perhaps have to wait and see…👀

J

jreddaway

Renowned Enthusiast I

The iOS version is slow to load for me on my iPad. It didn't seem as slow on Android, but I can no longer compare because I deleted it on my Android devices and returned to 16.1........

...............

Undoubtedly, we ALL would like everything to work as instant as possible, but it’s not going to happen - but as long as most of the missing things (widely discussed) are put back in the App, I will be okay with it.

Unlike some others, I like the App layout and find it easy to use (it’s simple, in fact).

...........

All said and done, I’m personally happy to be patient and hang in there and will wait to see it develop as I do (still) see lots of potential in this new software. We shall perhaps have to wait and see…👀

Yes, @Ken_Griffiths, I agree completely with your conclusion. I just hope that, in restoring functionality they take the opportunity to have a red hot go at optimising it under the bonnet so they and we can be proud of it rather than simply recreating what was there before.

Fingers crossed but I'm not holding my breath.

John

S

SteveSlap

Lyricist II

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)!

The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household. Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!

S1 was almost instant across all platforms and apps. While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?

I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support.

Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO lagging)?

I’ve experienced severe lagging too. The app has more issues than that. Setting make little sense and music selection etc is just awful. It’s a FAIL.

N

nigelrayner

Contributor I

I get regular marketing from Sonos pushing the latest speakers, which I will NEVER buy until whatever happened with S2 Controller is fixed. I’ve tried switching channels as per advice, but if anything it’s more laggy or dysfunctional. Given I’m using an iPhone 15 with top tier broadband, I shouldn’t have to start messing around with configuration. Reality is that most of the talk amongst fellow Sonos users around here is what to move to.

M

mikkellarsenledet

Contributor I

I get regular marketing from Sonos pushing the latest speakers, which I will NEVER buy until whatever happened with S2 Controller is fixed. I’ve tried switching channels as per advice, but if anything it’s more laggy or dysfunctional. Given I’m using an iPhone 15 with top tier broadband, I shouldn’t have to start messing around with configuration. Reality is that most of the talk amongst fellow Sonos users around here is what to move to.

I wanted to upgrade because it thought the grass might be greener, so I bought a new speaker to test it out. I setup the speaker on the S2 app by itself and I instantly saw what everybodys been talking about. I tried simple operations like changing volume and the speaker takes 5-10 sec to respond. An the speaker flickers on and off in the app. Ridicules.

I remember somebody saying that it is not the app but the network because all operations is made on the speaker itself. I believe it is the entire S2 operating system on the speakers that is fundamentally flawed. It has been a number of years now and with no fix on the root problem but 20 new products in that same period. What is going on at Sonos?!?!

I will sell the new speaker and keep to the old system. S1 works for me and I will have nothing to do with S2. If I need to change from S1 it will be to another system and by that time i might be interested to hear where you all suggest I should go.

Ken_Griffiths

I wanted to upgrade because it thought the grass might be greener, so I bought a new speaker to test it out. I setup the speaker on the S2 app by itself and I instantly saw what everybodys been talking about. I tried simple operations like changing volume and the speaker takes 5-10 sec to respond. An the speaker flickers on and off in the app. Ridicules.

I remember somebody saying that it is not the app but the network because all operations is made on the speaker itself. I believe it is the entire S2 operating system on the speakers that is fundamentally flawed. It has been a number of years now and with no fix on the root problem but 20 new products in that same period. What is going on at Sonos?!?!

I will sell the new speaker and keep to the old system. S1 works for me and I will have nothing to do with S2. If I need to change from S1 it will be to another system and by that time i might be interested to hear where you all suggest I should go.

I’m staying, the new App is working okay here… not seeing too much of a delay and even then it’s only in one or two areas, but even so, I suspect that the App optimisation may come later - the developers aims at the moment are clearly the targets they set for July, as outlined in the Sonos support page.

I can live with what I have and will just wait patiently for the rest.

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