Enthusiast II

Answered

Anyone else experiencing severe APP LAG & slow loading/refresh with S2?

Forum|Forum|5 years ago
January 1, 2021
172 replies
16097 views

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)!

The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household. Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!

S1 was almost instant across all platforms and apps. While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?

I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support.

Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO lagging)?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Airgetlam

I’ve got no lag, on my 18 speakers and 5 controllers, using S2. Which makes me think there’s a local issue in your system.

I’d suggest three things to you. First, review the wifi interference FAQ. There’s some potential that your system is troubled, perhaps by outside influences. Worth reading through and applying what solutions are presented.

Second, try a network refresh. Unplug all your Sonos devices from power. While they are unplugged, reboot your router. When the router comes back up, go ahead and plug back in your Sonos devices.

Third, if neither of those work, system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Show previous replies

Ken_Griffiths

Anywhere I can get instructions on how to fix or reserve IP’s? I have one main AT&T router which has fiver optic 250+ speed and then two Ubiquti routers elsewhere in the house. They have different names with all the SONOS speakers and amps using the Ubitqutis.

If using Ubiquiti WiFi then this link might perhaps be useful to you too…

https://github.com/IngmarStein/unifi-sonos-doc

I also have this note for Unifi access points…

Uncheck “Enable multicast enhancement (IGMPv3)”.
Do not check “Block LAN to WLAN Multicast and Broadcast Data”

…and I’ve seen other users here in the community mention the following;

Log into the UniFi controller.
In the Settings tab, click Wireless Networks.
Click Edit next to the network SSID.
Expand Advanced Options.
Uncheck Block LAN to WLAN Multicast and Broadcast Data.
In the Settings tab, click Sites.
Disable Auto-Optimize Network.

I hope this helps.

P

Pster

Enthusiast I

Anywhere I can get instructions on how to fix or reserve IP’s? I have one main AT&T router which has fiver optic 250+ speed and then two Ubiquti routers elsewhere in the house. They have different names with all the SONOS speakers and amps using the Ubitqutis.

If using Ubiquiti WiFi then this link might perhaps be useful to you too…

https://github.com/IngmarStein/unifi-sonos-doc

I also have this note for Unifi access points…

Uncheck “Enable multicast enhancement (IGMPv3)”.
Do not check “Block LAN to WLAN Multicast and Broadcast Data”

…and I’ve seen other users here in the community mention the following;

Log into the UniFi controller.
In the Settings tab, click Wireless Networks.
Click Edit next to the network SSID.
Expand Advanced Options.
Uncheck Block LAN to WLAN Multicast and Broadcast Data.
In the Settings tab, click Sites.
Disable Auto-Optimize Network.

I hope this helps.

Thanks! I’ll go do this as soon as I can….

Stanley_4

Grand Maestro

Anywhere I can get instructions on how to fix or reserve IP’s? I have one main AT&T router which has fiver optic 250+ speed and then two Ubiquti routers elsewhere in the house. They have different names with all the SONOS speakers and amps using the Ubitqutis.

You need to go to the Ubiquity router’s DHCP Settings page and set the static/reserved IP addresses there.

Maybe? https://community.ui.com/questions/USG-DHCP-Reservations/4841af19-d873-47b0-afba-262a0a97cf97

P

Pster

Enthusiast I

Anywhere I can get instructions on how to fix or reserve IP’s? I have one main AT&T router which has fiver optic 250+ speed and then two Ubiquti routers elsewhere in the house. They have different names with all the SONOS speakers and amps using the Ubitqutis.

You need to go to the Ubiquity router’s DHCP Settings page and set the static/reserved IP addresses there.

Maybe? https://community.ui.com/questions/USG-DHCP-Reservations/4841af19-d873-47b0-afba-262a0a97cf97

192.168.1, 192.168.100…...I’ve tried everything and can no longer get into my router. I used to be able to easily access my router’s login….no longer…..

Stanley_4

Grand Maestro

The Ubiquity forums are going to be where you get the access issues sorted too.

So many thousands of possible addresses guessing won’t help. Maybe a network scanner like nmap could find the router and get you the IP to try.

RFC 1918 specified a private address space of IPs reserved for internal networks:

10.0.0.0 – 10.255.255.255 (10.0.0.0/8)
172.16.0.0 – 172.31.255.255 (172.16.0.0/12)
192.168.0.0 – 192.168.255.255 (192.168.0.0/16)

Ken_Griffiths

Anywhere I can get instructions on how to fix or reserve IP’s? I have one main AT&T router which has fiver optic 250+ speed and then two Ubiquti routers elsewhere in the house. They have different names with all the SONOS speakers and amps using the Ubitqutis.

You need to go to the Ubiquity router’s DHCP Settings page and set the static/reserved IP addresses there.

Maybe? https://community.ui.com/questions/USG-DHCP-Reservations/4841af19-d873-47b0-afba-262a0a97cf97

192.168.1, 192.168.100…...I’ve tried everything and can no longer get into my router. I used to be able to easily access my router’s login….no longer…..

The router login address details, including any default username and password are usually printed somewhere on the router itself.

P

Pster

Enthusiast I

Anywhere I can get instructions on how to fix or reserve IP’s? I have one main AT&T router which has fiver optic 250+ speed and then two Ubiquti routers elsewhere in the house. They have different names with all the SONOS speakers and amps using the Ubitqutis.

You need to go to the Ubiquity router’s DHCP Settings page and set the static/reserved IP addresses there.

Maybe? https://community.ui.com/questions/USG-DHCP-Reservations/4841af19-d873-47b0-afba-262a0a97cf97

192.168.1, 192.168.100…...I’ve tried everything and can no longer get into my router. I used to be able to easily access my router’s login….no longer…..

The router login address details, including any default username and password are usually printed somewhere on the router itself.

Problem is that my Unifi Routers are mounted ceiling flush (not taking them down to look at the back of them). I have always been able to access them at 192.168.1.1. No longer.

Stanley_4

Grand Maestro

Ceiling flush? I see a wall mount, “Dream Wall” but no ceiling mounted ones.

Which Ubiquity routers do you have?

How could they all be on the same IP address?

P

Pster

Enthusiast I

Ubiquiti Unifi 6 I think. They may be access points.

Ken_Griffiths

Ubiquiti Unifi 6 I think. They may be access points.

Maybe this will assist? …