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JohnG666
Enthusiast II
Feb 28, 2023 10:33 AM UTC
Answered

Android app shows empty queue each time started up

When I start up the Android app it keeps showing the queue screen which is empty. It does this if the room that is playing is showing full screen but not if the playing is minimised and showing the rooms instead - hopefully that makes sense.

So if I close the app with the playing showing full screen, it will open full screen the next time and immediately shows the empty queue. If I close the app showing the rooms with the playing part minimised, it doesn’t open the queue screen when I start up the app but as soon as I maximise the playing part of it, it shows the queue screen.

There’s nothing in the queue and I just mainly listen to Planet Rock Radio which is still showing in the playing part when I start the app up.

The queue has been empty for many months and I’ve not used it for many months apart from having to keep close it when it opens by itself.

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    Aug 4, 2023 1:29 PM UTC

    Hi @JohnG666 et al

    Just to let you know, we now consider this issue resolved with the latest update.

    If, after updating, you continue to see this behaviour, I recommend you get in touch with our technical support team for assistance.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Airgetlam
    Airgetlam
    Nov 28, 2023 3:42 PM UTC

    Which I see @Corry P has suggested twice to you already. 

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    Bruce
    JohnG666Author
    Enthusiast II
    Nov 28, 2023 4:34 PM UTC

    Which I see @Corry P has suggested twice to you already. 

     

    I did that when the issue was reported 9 months ago. As far as I can tell, this issue has never been fixed for me. 

    The only reason I came back to this thread was because I couldn’t beleive that such a simple looking display issue could take so long to fix.

     

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    Stanley_4
    Stanley_4
    Grand Maestro
    Nov 29, 2023 12:06 AM UTC

    What did Sonos say after looking at your latest diagnostic data?

    Are you seeing the issue they fixed or just something similar?

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    JohnG666Author
    Enthusiast II
    Nov 29, 2023 9:21 AM UTC

    I haven’t heard anything from Sonos. Other people have though looking at the replies above.

     

    It’s the exact same problem as I originally stated. It’s never been fixed for me

     

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    Corry P
    Corry P
    Sonos Staff
    Nov 29, 2023 9:28 AM UTC

    Hi @JohnG666 

    We consider this issue resolved. Therefore, we are no longer making any effort to fix it - why would we?

    As you are continuing to see this issue, please get in touch with our technical support team to report as much - you seem to be the only person still reporting that you have this issue, so if you don’t report that you are still affected by it, who will? 

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      JohnG666Author
      Enthusiast II
      Nov 29, 2023 9:30 AM UTC

      Hi @JohnG666 

      We consider this issue resolved. Therefore, we are no longer making any effort to fix it - why would we?

      As you are continuing to see this issue, please get in touch with our technical support team to report as much - you seem to be the only person still reporting that you have this issue, so if you don’t report that you are still affected by it, who will? 

       

      I consider this issue as never been fixed and only came back to this thread out of annoyance. I’d not even seen your previous post where you claimed that it had been fixed.

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      Corry P
      Corry P
      Sonos Staff
      Nov 29, 2023 10:04 AM UTC

      Hi @JohnG666 

      Maybe you have disabled email notifications for the forum? My post saying it was fixed contained a @JohnG666, so you should have received one for that alone, not to mention that it was marked as a Best Answer, which means you should have gotten another.

      Regardless, I don’t think anything more will be done if you don’t get in touch, so if you expect a resolution, that’s the only way to move forward.

      I hope this helps.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      JohnG666Author
      Enthusiast II
      Nov 29, 2023 10:17 AM UTC

      That’s another issue I have. I changed the email address associated with my Sonos system and also log in to these forums with the new email address but the email notifications are still going to my old email address.

       

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      JohnG666Author
      Enthusiast II
      Nov 29, 2023 10:17 AM UTC

      I am currently speaking to technical support.

      It seems it doesn’t occur on his android device but it happens on both my android phones every time.

       

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        Corry P
        Corry P
        Sonos Staff
        Nov 29, 2023 10:21 AM UTC

        Hi @JohnG666 

        That’s another issue I have. I changed the email address associated with my Sonos system and also log in to these forums with the new email address but the email notifications are still going to my old email address.

        Okay. I’ll send you a Private Message regarding this - please keep an eye out for it.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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