Enthusiast II

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Android app shows empty queue each time started up

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When I start up the Android app it keeps showing the queue screen which is empty. It does this if the room that is playing is showing full screen but not if the playing is minimised and showing the rooms instead - hopefully that makes sense.

So if I close the app with the playing showing full screen, it will open full screen the next time and immediately shows the empty queue. If I close the app showing the rooms with the playing part minimised, it doesn’t open the queue screen when I start up the app but as soon as I maximise the playing part of it, it shows the queue screen.

There’s nothing in the queue and I just mainly listen to Planet Rock Radio which is still showing in the playing part when I start the app up.

The queue has been empty for many months and I’ve not used it for many months apart from having to keep close it when it opens by itself.

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Corry PAnswer

Sonos Staff

Hi @JohnG666 et al

Just to let you know, we now consider this issue resolved with the latest update.

If, after updating, you continue to see this behaviour, I recommend you get in touch with our technical support team for assistance.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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JohnG666Author

Enthusiast II

Hi @JohnG666

That’s another issue I have. I changed the email address associated with my Sonos system and also log in to these forums with the new email address but the email notifications are still going to my old email address.

Okay. I’ll send you a Private Message regarding this - please keep an eye out for it.

Did you send a PM ? I don’t seem to have received one.

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Corry P

Sonos Staff

Hi @JohnG666

Apologies - I was in a meeting. I have sent you one now.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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JohnG666Author

Enthusiast II

Thanks. I have received and replied to your PM.

I did the change of email via the Sonos app and it seemed to have worked fine for that and for logging into here but the notifications and I believe some marketing emails are still going to the old one.

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Corry P

Sonos Staff

Hi @JohnG666

I’ve updated our records, and as a result, you should get a notification that I have mentioned you in this thread.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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JohnG666Author

Enthusiast II

As an update and reminder to myself, I have sent 2 screenshots to support regarding this issue as requested.

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JohnG666Author

Enthusiast II

As another update and reminder to myself…

I was asked to completely power down everything and restart even though I knew this wouldn’t solve the issue…. and it didn’t.

I then sent more screenshots and a diagnostic.

I am wondering if they are just tapping the minimised “now playing” because it doesn’t do it then - it’s only if you swipe up on the “now playing” that it displays the queue screen and then it’s only the first time you do it after starting the app with the “now playing” minimised.

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JohnG666Author

Enthusiast II

I’ve had zero response from support since doing the full rebooting of the netword as requested - not even acknowledgement that they’ve received the email with screenshots and the diagnostic.

I hope they realise that it can be quite a process to go through having to unplug all the devices concerned with the network and Sonos system as most of the power sockets are not in a place which is easily accessible.

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