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JohnG666
Enthusiast II
February 28, 2023
Answered

Android app shows empty queue each time started up

  • February 28, 2023
  • 50 replies
  • 1771 views

When I start up the Android app it keeps showing the queue screen which is empty. It does this if the room that is playing is showing full screen but not if the playing is minimised and showing the rooms instead - hopefully that makes sense.

So if I close the app with the playing showing full screen, it will open full screen the next time and immediately shows the empty queue. If I close the app showing the rooms with the playing part minimised, it doesn’t open the queue screen when I start up the app but as soon as I maximise the playing part of it, it shows the queue screen.

There’s nothing in the queue and I just mainly listen to Planet Rock Radio which is still showing in the playing part when I start the app up.

The queue has been empty for many months and I’ve not used it for many months apart from having to keep close it when it opens by itself.

 

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    Best answer by Corry P

    Hi @JohnG666 et al

    Just to let you know, we now consider this issue resolved with the latest update.

    If, after updating, you continue to see this behaviour, I recommend you get in touch with our technical support team for assistance.

    50 replies

    Show previous replies
    TinTin69
    Contributor II
    March 25, 2023

    I have the same issue lately, very annoying 

      Corry P
      Corry P
      Sonos Staff
      March 27, 2023

      Hi @ErikaF2009 

      I’m very glad to hear you refused to reset your phone! As this is a new issue, it can take some time before news of it reaches everyone in the support team - I have taken steps to accelerate this process.

      I located your case and tagged it with the relevant tracking code - regardless of what was said during the call, you have now been counted. Thank you!

       

      Hi @Delboy_1 

      So are you saying that if one customer has a problem and no one else has that problem it won't be fixed because not enough people complained?

      No, I said the priority would be raised, as it will be with each additional report. I also said I believed it would be fixed regardless.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Achristocat
      Lyricist III
      May 7, 2023

      Me too. Nothing in queue. I listen to quite a variety of things - SomaFM, Tidal, TuneIn radio stations…

      I've only used the queue… Twice? For specific local music playlists for a couple of friend's birthday parties, but not for… A year? Maybe more…

      Quite annoying. Only started a month or so ago with an update.

      If there was the ability to revert back one
       update I absolutely would…

       

      Please fix!

        thaw
        Lyricist I
        May 10, 2023

        same issue, very annoying, as is the amount of time spent troubleshooting this and numerous other system issues. don't buy sonos, not worth the headaches

          djlott
          Lyricist I
          May 13, 2023

          I found something on a different thread that mentioned this happening only when launching from a widget. For me the queue launches every time when loading the app from the widget. If I launch from the app icon, no queue screen shows. Not holding out for a fix to this anytime soon since IOS gets all the love first.

          Airgetlam
          Airgetlam
          May 13, 2023

          Lol. The only time that iOS got the love first was when they introduced TruePlay, which has been explained ad nauseum as to why it can’t be done on the multitude of different hardware used by the Android OS.

          Oh, wait. Sonos also pulled the ability to ‘play from this device’ from iOS first. Forced by Apple to do so.

          Every, and I mean every other feature has been released simultaneously on each platform…mostly because the Sonos application is actually running on your speaker, and the ‘controller’ is only a remote control / window into what the application is doing.  

          Bruce
          Waysmth
          Lyricist I
          May 14, 2023

          Same problem.   Doesn't matter if I launch from the app or the widget.   It does it on my pixel 7pro, Samsung tab 8 tablet and tab S2 tablet.  Also does not matter where i am streaming from (Usually pandora or Sirrus)I still get the blank queue screen, which I have never used.  It's been happening for about 2 months, quite annoying. 

          Corry P
          Corry PAnswer
          Sonos Staff
          August 4, 2023

          Hi @JohnG666 et al

          Just to let you know, we now consider this issue resolved with the latest update.

          If, after updating, you continue to see this behaviour, I recommend you get in touch with our technical support team for assistance.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          JohnG666Author
          Enthusiast II
          November 28, 2023

          I still have this issue on my Android phone which has the up to date software loaded.

           

           

          Airgetlam
          Airgetlam
          November 28, 2023

          Have you submitted a system diagnostic , and called Sonos Support to discuss it? I’m sure they would be interested in the hard data in it, to help them figure out why the fix they released hasn’t fixed your instance. 

          Bruce
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