Android app shows empty queue each time started up

Same here! It just recently started and is extremely annoying. I try to back out of the app and it pops up at least 2 more times before it backs out. I thought maybe an uninstall and reinstall would help, it did not. Came here hoping to find a fix.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Just an anecdotal post doesn’t supply them any real information that they can chase, especially as it may be a local issue, and not a problem with the Sonos software itself. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network. 

I’m not sure I want to go through all the hassle of having to phone them up whilst they probably say that there’s no software issue even though it might be. I went through many phone calls a few years ago before it was proven to be a software issue for another problem I had.

Hi @JohnG666 (& @ErikaF2009)

Thanks for your post!

I was able to reproduce this on my system/phone, and I have reported it.

However, as with most issues, the best traction is gained when the case count goes up - I would encourage you to call in and report this. Thank you.

Edit: But please don’t expect an immediate resolution.

Excellent thanks for letting us know :)

I will try and find the time to report this as well then.

Thanks! I will also call Sonos support.

I have experienced this for about the past week as well. It is a highly annoying issue, and I can’t imagine Sonos believes people want to open the app and dismiss the queue each and every time they open the app. Generally my queue is empty because I usually stream radio stations. But there it is, an extra step I have to take every single time I open the app. I would like the app to open to a different screen than that one. That one is not in any way helpful to me, and probably not to a lot of other users.

Maybe I’m misunderstanding the comment from Sonos, but it sounds like you are aware of the issue, but you would like us to keep asking you to fix it? You need numbers to convince you there’s an issue you already know about? What??

Hi @mcri 

As with all issues, priority is ascertained by how many people get in touch regarding the issue. For this reason, I was encouraging anyone affected by this issue (as I do with all other issues not caused by local conditions) to get in touch as the number of people getting in touch regarding a particular problem will raise the priority with which it will be addressed. 

If you don’t have the time nor inclination to do so, that’s fine - with this particular issue, I have a feeling it will be addressed sooner or later anyway.

Incidentally, as you are finding it very annoying, please be aware that the queue only appears when opening the app if the app had the Now Playing screen fullscreen-ed when last used. If you keep the Now Playing screen “minimised”, you shouldn’t see the queue when reopening.

I hope this helps.

I called Sonos. The tech I talked to is unaware of this issue and tried to blame it on Sirius, as that's what I listen to. It's not Sirius. Sonos opens the empty queue and then I minimize it and it opens the current channel playing on Sirius, then I back out of it to get to my channel list and the empty queue pops up yet again, back out of it and then it goes to my channel list. Sonos was of no help. Told me to reboot my router, my extender, my Sonos speakers (all of them), and then finally my phone. Also suggested a factory reset on my phone. Um no…

Very disappointed with their tech help and still annoyed w the app. Also, it's only doing it on my phone and not on computer so he thinks it's my phone. No, it's the app and it needs a fix.

I have the same issue.

Had an update yesterday and thought it was a fix, but no it's still happening.

I find it incredible that the money we spend on the hardware and then we are treated like the previous poster (EricaF2009). Your App needs fixing now.

So are you saying that if one customer has a problem and no one else has that problem it won't be fixed because not enough people complained?

You are aware of this problem, you can replicate the problem, so fix the problem please.

I'm beginning to lose all faith in Sonos because of this attitude.

We are customers and deserve better from you!