After 15.8.1 upgrade, all music services disappeared.

Forum|Forum|3 years ago
September 21, 2023
69 replies
12353 views

I have just updated the software to 15.8.1 as it requires update to my Sonos Roam and then after the update, all music services disappeared and even my NAS musics are unplayable.

Moderator note: We updated this article in October 2023 with new information below.

This behavior was due to a Sonos cloud outage at that time that is now resolved. Therefore we closed this topic.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Jamie A

Hi @orlie214 et al,

Thank you for all the reports, these have been forwarded to the relevant team and we're looking into what has caused this, but there is a cloud outage that occurred during the latest update. You can follow the progress of this on our status page.

For now, there are a few solutions that I have seen the community and our engineers suggest to bring music services back to your Sonos system, these are:

Checking for updates in the Sonos-app (even if you have no updates available), as this will pull a new music service catalog.
Rebooting any device within your Sonos system
Uninstalling and Re-installing the Sonos app

If you’re still unable to see any music services after trying the options above, I would suggest reaching out to our support team for further assistance, as they have the necessary tools to troubleshoot this issue with your further.

I hope this information helps!

Show previous replies

D

Dant

Lyricist I

I am having the same issue. All music services lost except for tunein. Reinstalling app on iPhone hasn’t worked.

S

SleepyRobot

Trending Lyricist III

Same problem here. No services as from this morning, last night everything worked fine.

Rebooting router didn't work and reinstalling the S2 controller also didn't work but after unplugging one of the speakers and plugging it back in everything seems to work as usual and all services are back in the controller.

I

Interplay

Lyricist I

I had the same but checked system updates and it told me the Sonos app needed updating from the App Store, after that my services all appeared again. I’m IOS.

B

Bingers44

Lyricist I

Same issue. All music services disappeared. Logged out and back in. Reinstall app. Tried different device. 🤬

S

SamC15

Lyricist III

I’ve got the same issue but haven’t upgraded yet.

O

ometepe77

Lyricist I

Same issue this morning. Unplugged connect and restarted - all services restored in S2 controller

M

Michael_144

Trending Lyricist I

Same issue here, but no connect. Rebooting didn't fix it.

U

User775357

Lyricist I

Same problem here. No services as from this morning, last night everything worked fine.

Rebooting router didn't work and reinstalling the S2 controller also didn't work but after unplugging one of the speakers and plugging it back in everything seems to work as usual and all services are back in the controller.

This worked for me. Samsung Galaxy s22. Just switched off the power to my Play 1. Closed s2 app. Turned play 1 back on. Opened app and, once the play 1 was registering again, all my services had returned.